Application Support Engineer – Linux & Bash

JobDescription

We are looking for an experienced Application Support Engineer with strong hands-on experience in Linux/Unix environments and Bash/Shell scripting. The candidate will be responsible for supporting production applications, troubleshooting incidents, monitoring system performance, and ensuring application availability and stability.

Key Responsibilities

• Provide L1/L2 application support for production systems.
• Monitor applications, services, batch jobs, and scheduled processes.
• Troubleshoot application, system, and production issues in Linux/Unix environments.
• Perform log analysis and identify root causes of incidents.
• Develop, maintain, and execute Bash/Shell scripts for automation, monitoring, and operational tasks.
• Manage Cron jobs, processes, files, permissions, and system utilities.
• Handle incident, problem, and service requests in accordance with defined SLAs.
• Coordinate with development, infrastructure, database, and other technical teams for issue resolution.
• Perform application health checks, deployment support, and post-deployment validation.
• Prepare technical documentation, support procedures, and incident reports.
• Participate in production releases, maintenance activities, and on-call support when required.
• This role is for one of our project requirements

Mandatory Skills

• Strong experience in Application/Production Support.
• Hands-on experience with Linux/Unix operating systems.
• Good knowledge of Bash/Shell scripting.
• Experience in troubleshooting application and production issues.
• Good understanding of Linux commands, processes, file systems, permissions, and log analysis.
• Experience with Cron/Scheduler and batch job monitoring.
• Strong problem-solving and analytical skills.
• Good communication and coordination skills.

Good to Have

• SQL/database troubleshooting experience.
• Knowledge of ITIL processes and Service Management tools.
• Experience with monitoring tools such as Splunk, AppDynamics, Dynatrace, Grafana, or similar.
• Exposure to Python, Java, or other scripting/programming languages.
• Experience with CI/CD, cloud platforms, or DevOps environments.