Application Support Analyst

Job Description of Application Support Analyst in Sydney:

Technical Skills:
Working experience of supporting applications in
· Windows
· MS SQL
· JBOSS/Java
· Trade operations functional knowledge
· Control-M, MQ
· Support experience
· Ability to read code and debug is required.
Experience range: 5-10 years
Qualification or certifications:
Must-Have/Mandatory · Good analytical & troubleshooting skills · Ability to work under pressurized environments · Good communication (Oral, Verbal & Written) skills · Set of Technical skills mentioned above · Self-driven, proactive team player · Ability to troubleshoot and think outside the box to resolve rarely seen problems. · Participation in on call roaster. · Knowledge of trade operations, Documentary Collections, Documentary Credit, Trade Finance and Guarantees
Good-to-
Have/Desirable · Relevant certifications · ITIL/ production support background · Interpersonal skills · Tools like ServiceNow. · AppD, Splunk
Key Responsibilities:
· Day to day support of international trade applications, including working with the Business Support team to resolve issues within trade apps and in the overall environment. · Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & realtime), reporting, and overall environment issues · Respond to queries from interfacing systems (both external and internal), assist in resolving data, connectivity, and reconciliation issues. · Complete audit requests (internal and external) in a timely manner · Involvement in trade applications project work and participation in operational readiness, ensuring the integrity of the Production environment is maintained and kept as priority over all else · Investigate and develop fixes for small bugs or functionality issues. · Incident and Problem management. · Investigate and resolve tickets in agreed timeframes and ensure all tickets are correctly documented. · Change management Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments. · Resolution of major incidents in a time-sensitive environment · Ensure the batches are completed as per SLA and the system is up to date by the start of the next business day. · Monitoring of maintenance and capacity (DB sizing, file system sizing/archiving/retention/cleanup, server resources) · Participate in disaster recovery, develops improvement for performance availability and reliability.