Application Support Analyst

Job Description

Technology keeps our investment operations running, and reliable applications are central to the service we provide.

We are looking for an Application Support Analyst to join our Technology Operations team. You will support business-critical applications within Asset Management, combining hands-on technical investigation with regular communication across the business.

This is not a full-time development role. It is an opportunity to use SQL, databases and your understanding of Java to investigate incidents, resolve problems and improve established services. You will also help the team connect legacy platforms with newer technology as our application portfolio continues to grow.

What you’ll be doing:

• Experience supporting business-critical applications in a production environment
• Investigating incidents using logs, SQL queries, stored procedures and existing application code
• Diagnosing application, database, integration and service issues
• Reading and debugging Java code to identify faults and potential improvements
• Managing incidents, problems, requests and changes through agreed support processes
• Communicating service impact, progress and expected resolution times to business stakeholders
• Delivering practical fixes, enhancements and preventative improvements
• Contributing to the modernisation of the application estate and adoption of newer tools

Who we’re looking for:

• Strong SQL skills, including writing queries and understanding stored procedures
• Working knowledge of Java with the ability to read, interpret and debug existing code
• Experience supporting business-critical applications in a production environment
• Knowledge of relational databases, ideally including Sybase
• Understanding of incident, problem and change management processes
• Clear communication skills and confidence explaining technical issues to varied audiences
• A proactive approach, curiosity and willingness to learn unfamiliar systems and business processes
• Relevant practical experience, a Computer Science degree or an equivalent qualification
• Experience in financial services, asset management, OpenShift, JBoss, ServiceNow or an ITIL-aligned environment would be useful, but you do not need to meet every desirable requirement to be considered.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience