Application Engineer - Dental - Saudi Arabia

Shining 3D Dental has immediate openings on our support team. Shining 3D Technology sells a complete suite of dental digital workflow products. The portfolio includes Aoralscan IO Scanners, MetiSmile Facial Scanners, AccuFab Printers, Wash, Cure, Resins and AutoScan desktop scanners. We are changing dentistry from analog to digital and making our products available through dental supply dealers. As a Shining 3D Support team member, you will provide technical support and deliver training to our dealer’s network in your area, attending dental tradeshows and educational events.

We are seeking dynamic, hard-working professionals that can work autonomously in a fast-paced, fast-growing environment. IO Scanning and digital workflow is the largest and fastest growing dental product opportunity.

Shining 3D Technology is a fast growing, entrepreneurial company specializing in digital products in partnership with dental dealers. We have over 1,300 employees worldwide, global offices in USA, German and Japan. We offer above average compensation (salary and commission), benefit package, monthly car allowance and paid vacation and is an equal opportunity employer. Please email your resume to [email protected].

For more information, please visit SHINING 3D on the web at www.shining3d.com.

Key Responsibilities

Technical Support

• Provide comprehensive pre-sales and after-sales technical support, including product demonstrations, installation and debugging, usage training, troubleshooting, and equipment maintenance.
• Train clients on newly launched application solutions and product functions.
• Create application cases, technical documents, and training materials.

Supporting R&D, Business, and Quality

• Record, maintain, and analyze after-sales data; report technical issues to supervisors and R&D, and follow up to drive continuous product optimization.
• Assist R&D in testing new software, hardware, and materials, and provide improvement feedback.
• Support on-site activities such as exhibitions and competitions, presenting product performance to the business team.
• Monitor clients and competitors in the market and feed insights back internally.
• Propose product improvement suggestions based on customer feedback.

Requirements

• Minimum 2 years of experience in the digital dentistry field within KSA (intraoral scanning, 3D printing, CAD/CAM, or facial scanning).
• Must own a car and hold a valid Saudi driving license.
• Transferable iqama (for non-Saudi candidates).
• Dental-related degree, or proven experience in the dental industry.
• Solid working knowledge of equipment software and hardware, with the ability to deliver service support for dental products.
• Proficiency in Arabic and English (spoken and written).
• Willingness to travel across KSA regions for demos, installations, and training.
• Strong communication, presentation, and training skills, comfortable engaging clinicians, KOLs, and dealer partners.
• Proactive, responsible, analytical, and a quick learner who works well both independently and as part of a team.
• Based in Riyadh or willing to relocate.