Application Analyst II: ECS Staging

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

We are seeking an Applications Analyst to join our Enterprise Conversion Solutions team. This team provides high-end data solutions for our financial institution clients by converting high-risk secure financial data from our proprietary systems into other formats. Analysts work with other members of the ECS team including Programmers, Vendors, Project Managers and Support Representatives to successfully complete data conversion projects. The ideal candidate brings technical troubleshooting knowledge and top-notch customer service with a mindfulness toward the sensitive and crucial nature of the data with which this team works. This is a great opportunity to enter the IT field with a team of engineers willing to train and mentor leading to future opportunities in IT.

This position will be filled to work onsite at our Springfield, MO office location.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

What you’ll be responsible for:

• Communicates with internal and external customers to ensure all applicable data and/or database are collected.
• Provides remote assistance should it be needed. We typically achieve this remote access via Bomgar, Webex, Smarttech.
• Completes and ships all equipment list requests by ECS employees daily and with urgency.
• Transports data to our backup DR site as needed.
• Data security is a top priority. Ensures all policy and procedures are followed. Associate must handle every data set with care.
• Interacts and communicates with Project Managers, CRMs, customers, vendors, internal JH product groups as needed.
• Project Management skills are needed to be successful. We handle a large work load. Associate must be able to remain organized, be able to prioritize, and execute assigned tasks self-sufficiently.
• Administration of our SFTP site.
• Assembly and configuration of NAS devices.
• May perform other duties as assigned.

What you’ll need to have:

• Must have a minimum of 1 year of experience in a technical or troubleshooting environment using general Microsoft products such as Excel, Word, Teams and Outlook.
• Must have at least 6 months of customer service experience.
• Valid driver’s license in order to travel up to 20% to and from Springfield to the Branson data center; this is a rotation that is done on a weekly basis.

What would be nice for you to have:

• Willingness to learn and open to opportunities.
• A+, Security+, Network+ or equivalent certifications.
• Knowledge of Virtual Environments.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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