Anti Violence Project Case Manager

Scope of Work: The Anti-Violence Project Case Manager provides comprehensive case management services to LGBTQ and allied persons experiencing domestic violence, sexual assault, and stalking violence. The AVP Case Manager position is a full-time/40 hours per week, non-exempt position, which works out of our Thornhill Lopez Center on 4th, location. This position reports to the Epidemiology Program Manager. Duties include but are not limited to:

Functional Responsibilities:

• Provide a range of client-centered services to support persons experiencing domestic violence, sexual assault, trafficking, and stalking in transitional housing.
• Provide for assessment of service needs and development of a comprehensive individualized service plan.
• Provide safety planning and crisis de-escalation support for clients.
• Work to assist clients with meeting basic needs including but not limited to supporting clients in obtaining shelter, housing, employment, food, and transportation.
• Support clients to remain safely housed and to transition successfully into permanent housing.
• Provide benefit/entitlement counseling and referral activities to assist eligible clients to obtain access to public and private programs for which they may be eligible.
• Support the AVP Team in answering the AVP crisis line, M-F 8am-7pm.
• Prepare client documentation for housing application screening process.
• Ensure AVP participants understand their participation agreements, their rights and obligations as participants, and their SAAF client rights and responsibilities.
• Maintain timely and accurate documentation of all client contacts.
• Utilize the online database Empower DB for client documentation such as contact and service notes
• Regularly update paper file documentation, including proper closing and storage of discharged clients.
• Coordinate with law enforcement, County Attorney, and criminal justice system to advocate for and support clients (legal advocacy, assist in obtaining orders of protection, support client at court hearings, etc.).
• Coordinate with community partners to effectively deliver employment and legal support services.
• Facilitate community trainings to providers, community members and collaborators that focus on health disparities experienced by LGBTQ+ survivors of domestic violence.
• Travels for grant-related meetings and conferences.
• Serve as member of Care Services Department, working in close coordination with the case management and housing teams.
• Attend agency staff meetings.