Analyste principal - Livraison aux clients - Manufacturiers/Senior Analyst - Manufacturer Customer Success

NielsenIQ · Montreal, QC, ca · 1 month ago

Work mode: Hybrid
Seniority: Principal
Category: Customer success
Experience: 4+ years

L'équipe de livraison de services aux manufacturiers collabore avec nos clients du secteur des biens de consommation emballés afin de cultiver des relations de partenariat à valeur ajoutée. L'objectif vise à devenir la principale source d'informations commerciales pour les clients de NielsenIQ.

En tant qu'analyste principal.e, vous apporterez une valeur ajoutée en comprenant parfaitement les besoins des clients et en leur fournissant les produits, services et analyses qui les aideront à atteindre leurs objectifs commerciaux. La candidate ou le candidat retenu aura de l'expérience et/ou des connaissances en matière de traitement des données, d'analyse intégrant une grande variété de sources de données et de présentation aux clients. Vous travaillerez dans un environnement d'équipe où vous développerez de solides relations avec votre propre équipe et au sein de l'organisation cliente.

La candidate idéale ou le candidat idéal possède :

un diplôme d’études postsecondaires en marketing/commerce et/ou dans un domaine connexe;
4 années ou plus d'expérience en marketing, commerce de détail ou gestion de catégorie;
de solides compétences analytiques, de préférence dans le secteur des produits de grande consommation ou de la vente au détail;
une capacité avérée à fournir un aperçu des données et à résoudre les problèmes commerciaux des clients;
d’excellentes compétences en communication écrite et verbale;
Excellentes compétences en communication écrite et orale, avec la capacité de communiquer efficacement en français au Québec et en anglais avec les membres de l’équipe interne et les clients externes situés à l’extérieur du Québec.
d’excellentes compétences en matière de présentation;
de solides compétences en matière d'établissement et de gestion des relations avec les clients;
la connaissance des produits et services de NielsenIQ est un atout;
l’aptitude à chercher des moyens de remettre en question le statu quo;
la capacité à effectuer plusieurs tâches à la fois et à prendre des décisions de manière indépendante, avec une approche audacieuse, agile et collaborative de la résolution des problèmes;
techniquement fluide, avec de solides compétences en manipulation de données et en Excel, et la capacité de tirer parti de la technologie comme d'un catalyseur;
la familiarité avec l'utilisation de Power BI et/ou Tableau;
responsable, axé.e sur les résultats et ouvert.e aux nouvelles idées et à l'apprentissage continu;
vous créez de manière proactive des idées innovantes qui remettent en question le statu quo;
forte mentalité commerciale avec la capacité d'influencer et de construire de solides relations avec les clients.

The Manufacturer Customer Success team works together with our Consumer Packaged Goods clients to cultivate value-added partnership relationships. The goal is to become the primary and leading source of business insights for NielsenIQ’s clients.

As a Senior Analyst, you will add value through a strong understanding of client needs and providing them with the products, services and analytical insights that will help achieve their business goals. The successful candidate will have experience and/or knowledge in working with data , performing analysis integrating a wide variety of data sources and presenting to clients. You will work within a team environment where you will develop solid relationships with your own team and within the client organization.

The Ideal Candidate Will Have

Post-secondary degree in Marketing/Business and/or related field
4+ years of marketing, retail or category management experience
Strong analytical skills preferably in the CPG or Retail industry
Demonstrated ability to provide insight into the data and address client business issues
Excellent bilingual written and verbal communication skills, with the ability to communicate effectively in French within Québec and in English with internal team members and external clients outside Québec.
Excellent presentation skills
Strong client relationship building/management skills
Knowledge of NielsenIQ products and services an asset
The aptitude to look for ways to challenge the status quo
Ability to multi-task and capable of independent decision making with a bold, nimble and collaborative approach to problem solving
Technically fluid with strong data manipulation , Excel skills and the ability to leverage technology as an enabler
Familiarity with using Power BI and/or Tableau
Accountable, results driven and open to new ideas and ongoing learning
Proactively create innovative insights that challenge the status quo
Strong sales mindset with the ability to influence and build strong client relationships

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Explore more jobs