Analyst Sr., Operational Performance & Analytics at Holland America Group – Miami | Jobyssey

The Sr. Analyst, Operational Performance & Analytics, serves as the analytical backbone of the Destinations Operational Excellence function. Reporting to the Sr. Director, Destinations Operational Excellence, this role develops and maintains the performance management tools, dashboards, analyses, and executive-ready insights required to improve destination OPEX performance, labor productivity, CAPEX prioritization, destination experience analytics, and operating discipline across Carnival Corporation's destination portfolio. The role provides direct analytical support for the Manning Optimization Initiative, including labor productivity models, staffing benchmarks, savings tracking, and guest experience impact monitoring. The Sr. Analyst also supports the Destination Experience agenda through analysis of Voice of Customer trends, guest journey pain points, on-premise paid experience utilization, capacity, allocations, and experience-related business cases. The role is expected to be AI-native, using approved AI tools and modern analytics techniques to improve speed, quality, automation, and insight generation across reporting, analysis, and decision support. The Sr. Analyst partners with Finance, destination teams, brands, and internal stakeholders to convert operational, financial, and guest experience data into clear recommendations, performance routines, and action tracking. This position is critical to ensuring Destinations Operational Excellence can manage the destination portfolio with consistent visibility, fact-based decisions, and measurable improvement.

Responsibilities

Operational Performance Analytics & KPI Management:
- Develop and maintain destination performance dashboards and scorecards to track OPEX, guest counts, ship calls, labor, revenue, expenditure, guest satisfaction, and other operational KPIs.
- Build and maintain the KPI architecture required for monthly performance reviews, executive reporting, and cross-destination benchmarking.
- Identify key drivers of performance variance and translate data into clear insights, risks, and recommended actions.
- Prepare performance review materials and support recurring governance routines with the Sr. Director, Finance, and destination leadership.
- Track action items, owners, due dates, risks, and progress against performance improvement plans.
- Use approved AI-enabled tools, where appropriate, to accelerate analysis, summarize trends, improve reporting quality, and identify potential patterns or opportunities.
Manning Optimization Initiative & Labor Productivity Analytics:
- Provide analytical support for the Manning Optimization Initiative, a critical portfolio-level efficiency initiative directly owned by the Sr. Director, Destinations Operational Excellence.
- Develop labor productivity models, demand-based staffing analyses, call-day benchmarks, and destination/function-level comparisons.
- Analyze labor hours, scheduling patterns, guest volumes, service levels, and operating requirements to identify productivity opportunities.
- Track savings opportunities, implementation progress, and realized benefits in partnership with Finance and destination teams.
- Monitor potential guest experience or service delivery impacts associated with labor productivity changes.
OPEX / CAPEX Planning, Business Cases & Financial Performance Support:
- Support destination OPEX and CAPEX planning with data, analysis, assumptions, and financial performance insights.
- Partner with Finance and destination teams to validate forecasts, business cases, savings assumptions, and investment priorities.
- Analyze actuals versus budget, forecast accuracy, cost trends, and performance drivers across destinations.
- Support evaluation of efficiency-related CAPEX and continuous improvement initiatives, including ROI, payback, and operating impact.
- Develop executive-ready analyses and recommendations to support planning, prioritization, and decision-making.
Operational Management System, Destination Experience Analytics & Continuous Improvement Support:
- Build the measurement and reporting mechanisms that support the Operational Management System, including SOP compliance, readiness checks, corrective action tracking, and performance review outputs.
- Support the Process Improvement & Destination Experience Analyst by providing data to prioritize process redesign, SOP improvements, and field implementation actions.
- Provide analytical support to the Destination Experience agenda, including Voice of Customer trends, guest journey pain points, on-premise paid experience utilization, capacity, allocations, and experience-related CAPEX/business case support.
- Quantify the impact of continuous improvement initiatives and maintain visibility into value captured, implementation status, and open risks.
- Develop analyses related to guest journey friction points, queue performance, capacity utilization, and operational bottlenecks where they affect cost, service delivery, or guest experience.
- Apply AI-native ways of working to streamline data preparation, automate recurring analysis, synthesize qualitative feedback, and improve the speed and quality of insight generation.
- Maintain data quality discipline, documentation, and reporting consistency across recurring performance tools.
Performs other duties as assigned

Requirements

High School Diploma or GED
Bachelor’s Degree and/or Master's Degree Preferred in Industrial Engineering, Business Analytics, Finance, Data Science, Business Administration, Operations Management, AI / Analytics, or a similar field.
Power BI, advanced Excel, data analytics, financial modeling, AI / automation tools, or project management certification preferred but not required.
This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their home on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

Health Benefits:
- Cost-effective medical, dental and vision plans
- Employee Assistance Program and other mental health resources
- Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
- 401(k) plan that includes a company match
- Employee Stock Purchase plan
Paid Time Off:
- Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
- Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
- Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits:
- Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
- Personal and professional learning and development resources including tuition reimbursement
  
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