Analyst, Site Reliability Engineering

What Youll Be Doing (position summary):

As an Analyst, Site Reliability Engineering, youll apply advanced software engineering principles to design and implement robust monitoring frameworks, automate operational workflows, and optimize end-to-end client experiences. Youll participate in balancing feature innovation with operational excellence, establish error budget-based decision-making frameworks, and champion a culture of continuous improvement. Youll also handle incident response and root cause analysis, collaborate with cross-functional partners, and ensure compliance with evolving policies and standards to support enterprise-wide reliability goals.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

• Automated Deployments and Release Management Optimize automated application deployments across multiple environments, ensuring consistency, reliability, and efficient releases.
• Monitoring, Incident Response, and Post-Mortem Analysis Proactively monitor system health and performance, lead incident response and post-mortem analysis, and implement preventive measures to strengthen operational resilience.
• Continuous Improvement and Toil Reduction Evaluate and enhance systems, processes, and tools to drive reliability, scalability, and efficiency, focusing on reducing manual operational work through automation.
• Observability and Telemetry Define, implement, and maintain observability strategies, including telemetry, logging, tracing, and alerting, to ensure deep visibility into application behavior and performance.
• Collaboration and Knowledge Sharing Collaborate across the organization to align on reliability best practices, support consistency, and contribute to the development of standards and documentation.
• Production Support Readiness Coordinate with production support teams to ensure operational readiness, analyze service level indicators and objectives, and maintain risk registries.

CROSS-FUNCTIONAL RELATIONSHIPS

• Collaborates with internal business stakeholders, technology partners, and external vendors to identify requirements, resolve issues, and deliver integrated solutions.
• Works closely with Risk and Compliance teams to ensure alignment with business objectives and regulatory standards.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

AUTHORITIES/DECISION RIGHTS

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.

JOB DIMENSIONS

• Individual contributor role

Experience: 3+ years of experience

Who You Are (skills/qualifications):

Bachelors in Computer Science, Engineering, Technology, or related technical discipline

Must Have Skills:

• 3+ yrs experiencein site reliability engineering, application support, or DevOps roles, with a strong focus on automation and operational excellence.
• You have a strong passion for learning and possess solid troubleshooting skills.
• Demonstrated knowledge in automating deployments, incident response workflows, and operational tasks using scripting and orchestration tools such as Python, PowerShell, Bash, or JavaScript.
• Hands-on experience applying automation and machine learning to observability, anomaly detection, and incident resolution, and are familiar with tools like Dynatrace and Splunk.
• Excel at collaborating across teams, building relationships, and sharing knowledge to drive reliability improvements, even when you do not have direct authority.
• Familiar with application security best practices, including authentication, authorization, secrets management, and secure coding principles.

About CIBC

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, were proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

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