Analyst, Service Desk Technician
Revantage Corporate Services · Chicago, IL ·
- Work mode
- Hybrid
- Category
- Support
- Experience
- 2+ years
- Company size
- 501-1000
- Salary
- USD 63,602 – 79,508 / year
Revantage Corporate Services · Chicago, IL ·
Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services.
With a corporate purpose of ‘In Pursuit of Better,’ Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Headquartered in Chicago, the company’s footprint extends across North America, Europe and Asia Pacific.
Rooted in a commitment to collaboration and inclusivity, Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive.
What We Value: Our Culture
Our people are our most important asset, enabling Blackstone portfolio companies and investments to scale and thrive. Together, we foster a workplace where everyone can be themselves, enabling them to do their best work.
At Revantage, we have exceptional people who live our values and help us pursue better every day. We offer dynamic and meaningful work, competitive compensation, benefits and flexibility. We listen and take action to ensure our organization evolves to reflect our employees’ voices and support an inclusive culture.
Our demonstrated commitment to our people and collaborative culture have earned us numerous awards as a top employer.
Our culture is built on our shared core values and commitment to be:
Learners – We learn from our challenges and successes
Leaders – We commit to continuous improvement
Enthusiasts – We face challenges with optimism and believe anything is possible
Achievers – We expect high standards for ourselves and enable the success of our teams
Partners – We deliver value and positive impact to our partners
Grow your career with us. As a member of our team, you'll gain hands-on experience in the real estate industry and benefit from a supportive environment that fosters personal and professional growth.
Why This Role Is Valuable
The Analyst, Service Desk Technician role research, resolve, and respond to questions received via telephone, self-service, email, voicemail, callbacks, and walk-ups in a timely manner, in accordance with the current IT service level agreements. Install new and recycled PCs and various hardware upgrade components. This includes swapping old/new computers for customers in a break fix environment. Acquire and maintain current knowledge of the relevant hardware and applications used by the customers of the Revantage Service Desk. Install, configure, and troubleshoot network components for all networked personal computers and printers for all companies supported by the Revantage Service Desk. Perform PC operating system and software installation and performance tuning including, but not limited to, memory optimization, and software application settings (standard and custom). Use ServiceNow software to create, edit, update and close work order tickets and customer profiles as needed. Work in conjunction with Revantage Service Desk specialists and other support teams in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction. Configure, deploy, and support company issued mobile devices. Coordinate disposal of all IT Endpoint related equipment. Provide enterprise level workstation management including compatibility testing, update distribution, reporting compliance and troubleshooting. Identify desktop application and OS vulnerabilities while prioritizing and implementing corrective measures. Maintenance of desktop management services including remote control, software distribution, asset management, and virus protection services. Maintain "SOE's" (Start of Employment) and "EOE's) (End of Employment) of user access and hardware as part of an asset management system and other duties as assigned. Hybrid Schedule; 3 days in office, 2 days remote.
QUALIFICATIONS
Why This Role Is Valuable
Required:
Bachelor’s degree or foreign equivalent in Information Systems or a related field, plus 2 years of experience as a Computer Systems Administrator, Computer Systems Analyst or related.
Skill: Microsoft Active Directory (user account management), Exchange, Office 365 (applications, email, messaging, collaboration), MS Teams. Windows Server (20XX), Windows 7/8/10/11 (laptop/desktop support), iOS and Android (mobile device support);
Skill: Installation, configuration, and support of Microsoft Office and assorted software applications; knowledge of Office 365 as a SaaS platform;
Skill: Troubleshooting and resolution of hardware/software issues (internet, VPN, email, browser, authentication/Okta), leveraging tools including Tanium;
Skill: Administration of Microsoft Intune, Azure, and Office 365 for device, identity, and application management.
Base Compensation Range:
$63,898.00 To $79,508.00 Annually. This represents the presently-anticipated low and high end of the Company’s base compensation range for this position. Actual base compensation range may vary based on various factors, including but not limited to location and experience.
Total Direct Compensation:
This job is also eligible for discretionary bonus and incentive compensation on an annual basis.
Benefits: The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).
The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.
Perks for You
Competitive salary, overall compensation, and 401(k)
Work-life balance offerings include:
Hybrid Work Policy
Productivity Hours – weekly meeting-free work time
Summer Fridays
Work From Anywhere Month
In-house and external learning & development opportunities
Generous health insurance and wellness benefits
Please review the Job Applicant Privacy Notice.
EEO Statement
Revantage is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected]