Analyst, Digital IT Helpdesk
Jobs.newmont.com · Heredia, Heredia ·
- Category
- Support
Newmont produces metals the world needs - safely, responsibly and with care for people, communities and the environment. With a 100+ year history, we continue to shape the future of mining through innovation and strong operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful difference.ce.
Newmont’s Service Enablement Group (SEG) is a new internal Newmont function that aims to improve processes and service delivery for the organization. It is comprised of two parts: A Process Excellence team and a future-state service delivery model who design will be informed by the work of the Process Excellence team.
Your impact
You will provide first-level technical support to employees, resolving hardware, software, network, and access issues while helping deliver a reliable and positive IT support experience.
As part of our team, you will
- Troubleshoot hardware, software, network, access, password, printer, and desktop application issues.
- Support Windows, macOS, Microsoft Office 365, and related workplace technologies.
- Configure computers, printers, peripherals, and approved software.
- Support onboarding by preparing equipment and user access.
- Manage help desk tickets and provide timely updates to users.
- Document and escalate more complex technical issues to the appropriate IT teams.
Prerequisites for your success in this role
- Competent technical support and troubleshooting skills.
- Knowledge of desktop/laptop hardware, Windows, Microsoft 365, Active Directory, and basic networking.
- Experience with ticketing platforms such as ServiceNow, Zendesk, Jira, Remedy, or similar tools.
- Ability to understand service-performance requirements and escalate issues appropriately.
- Advanced English and Spanish communication skills.
- Strong customer-service, problem-solving, and communication skills.
Your work environment
You will support end users in a customer-service-oriented help desk environment, handling requests through ticketing systems, phone, email, and remote-support channels.
Why Join Newmont
Join a team where you can expand your technical expertise, solve meaningful business problems, collaborate across functions, and contribute to continuously improving the employee technology experience.
At Newmont, our people are our strength and we’re committed to a safe, inclusive and supportive workplace. If you’re passionate about doing work that matters, join Newmont and help shape the future of mining.
Learn more about our purpose and values: About Newmont
Hear from our people: Life at Newmont
Important: Newmont does not ask candidates to pay money or share sensitive personal data outside our secure application process. If this happens, please report it to our Business Integrity team: [email protected].