Amazon Connect Engineer – Contact Center, AWS, IVR & Java
Astra North Infoteck Inc. · Toronto, Canada ·
- Category
- Support
- Experience
- 5+ years
Astra North Infoteck Inc. · Toronto, Canada ·
Toronto, ON
4 days hybrid
• 5+ years of hands-on experience with Amazon Connect.
• Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.
• Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.
• Knowledge of Amazon Lex for chatbot and voice bot implementations.
• Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.
• Experience designing and supporting enterprise-scale contact center infrastructure.
• Ability to troubleshoot routing issues, call failures, and performance bottlenecks.
• Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.
• Strong Java development skills; knowledge of Python and JavaScript is desirable.
• Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred.
• Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.