AM Server- Meeker's Colorado Kitchen

Job Title: AM Server
Property: DoubleTree by Hilton at Lincoln Park
Outlet: Meeker's Colorado Kitchen & Bar
Department: Food & Beverage
Reports To: Director of Food & Beverage / Assistant Director of Food & Beverage / Restaurant Supervisor
Classification: Hourly / Non-Exempt
Pay Range: $12.14 per hour + tips

Position Summary
The AM Server is responsible for providing warm, attentive, and efficient service to guests during breakfast and lunch shifts at Meeker's Colorado Kitchen & Bar. This role creates a welcoming dining experience through menu knowledge, accurate order entry, timely service, and professional guest engagement. The AM Server follows Hilton brand standards, Meeker's service expectations, food safety requirements, and all operational procedures while supporting a clean, organized, and team-focused restaurant environment.

Key Responsibilities

Guest Service & Hospitality

• Greet guests promptly and create a warm, welcoming first impression
• Provide attentive, professional service throughout breakfast and lunch
• Explain menu items, daily features, ingredients, and preparation methods accurately
• Anticipate guest needs and respond promptly to requests or concerns
• Deliver service consistent with Meeker's motto: Casual Personality, Professional Service

Order Entry & POS Responsibilities

• Accurately enter food and beverage orders into the Agilysys point-of-sale system
• Review orders for accuracy, modifiers, allergies, and special requests before submission
• Process guest checks, room charges, credit cards, cash, discounts, and gratuities accurately
• Follow all cash-handling, payment security, and checkout procedures
• Maintain accountability for assigned bank, receipts, and end-of-shift paperwork

Breakfast & Lunch Service

• Set up and maintain assigned sections for breakfast and lunch service
• Serve plated meals, beverages, coffee, and other menu items in a timely manner
• Monitor table progress and coordinate with the kitchen to maintain proper service pacing
• Reset tables quickly and accurately to support efficient seating and guest flow
• Assist with buffet setup, replenishment, monitoring, and breakdown when applicable

Menu Knowledge & Sales

• Maintain current knowledge of menus, specials, allergens, and available substitutions
• Offer recommendations and use suggestive selling to enhance the guest experience
• Promote restaurant offerings, hotel amenities, and special events when appropriate
• Communicate guest allergies and dietary restrictions clearly to culinary team members

Teamwork & Operational Support

• Work closely with hosts, bussers, culinary staff, bartenders, and leadership
• Assist teammates with running food, clearing tables, refilling beverages, and side work
• Complete opening, running, and closing side-work assignments accurately
• Maintain stocked service stations, coffee areas, condiments, glassware, and supplies
• Support banquet, lobby, or other Food & Beverage operations when business needs require

Safety, Cleanliness & Compliance

• Follow all food safety, sanitation, and health department requirements
• Maintain clean and organized tables, service stations, dining areas, and workspaces
• Follow responsible alcohol service policies when serving alcoholic beverages
• Report equipment issues, safety hazards, guest incidents, or product concerns promptly