Air Freight Expert
DHL · Budapest, Budapest ·
- Work mode
- Remote
- Experience
- 1+ years
- Company size
- 501-1000
Coordinate air freight shipments, process orders, track shipments, and resolve client issues using logistics systems and MS Office tools.
CONNECTING PEOPLE – IMPROVING LIVES
DHL Global Forwarding is one of the world’s leading logistics providers, providing air and ocean freight forwarding services. At GSC (Global Service Center), as the captive Shared Service Provider for DHL Global Forwarding and DHL Freight, we are proud to have nearly 5.000 colleagues across six service delivery centers on a mission to deliver best-in-class business through 12 service lines. Day by day we strive to create a great employee experience, we are proud to be awarded as a Great Place to Work.
YOUR CAREER, DELIVERED
Join DGF Global Service Center Budapest - we are looking for Agents in Air Freight (AFR) service line!
- NAME OF THE POSITION - Air Freight Expert
To ensure efficient and accurate freight forwarding operations, providing exceptional service to business partners and clients
3. YOUR RESPONSIBILITIES
Your tasks and responsibilities as an AFR Expert will be to:
- manage client communications and process orders,
- organize, book, and track shipments,
- proactively update clients on shipment status and resolve issues swiftly,
- issue spot quotes and handle invoicing,
- answer client inquiries and requests,
- take action in case of potential or already occurring problems to solve or escalate problem,
- address and resolve customer complaints, ensuring satisfaction,
- maintain compliance with KPIs, SOPs, and regulations,
- manage and send customer reports,
- complete administrative tasks.
- Professional experience:
Experience in a similar field (ocean or air transport) as a freight forwarder is required. Min. 1-3 years for medior roles, min. 3-5 years for senior roles. - Education: Higher or secondary specialized education preferred but not a must.
Preferred qualification: Knowledge of freight forwarding, logistics, foreign trade.
Preferred special professional skills: Knowledge of sea/ocean or air transport. - Language knowledge:
Active knowledge of the English language at least at an intermediate level, both spoken and written, is a must. - Technical skills:
MS Office user-level knowledge is a must; strong Excel knowledge is preferred.
Business system (CargoWise/TMS) knowledge is an advantage. - Skills and competences:
Customer focus, customer service approach
Pro-active, problem-solving attitude
Team player mentality
Analytical skills, attention to details
Communication skills
5. WHAT WE OFFER
- As part of a global company at DHL, and of a continuously growing organization in our GSC Budapest center, you will work in a multinational environment, and have endless opportunities for professional development and career progression.
- Quarterly bonuses – based on achievable KPIs
- Extensive cafeteria package
- Flexible working location:
You may choose to work in hybrid mode (initial 3 months will be work from office and post 3 months it will be 50% work from office and 50% work from home)
You can enjoy the facilities in our modern office in case you prefer working on-site - Laptop, mobile, and technical equipment for home office
- Travel allowance for MÁV and BKK passes,
and for commuting by car from outside and within Budapest - Financial support for special life situations - wedding, child birth, funeral
- Referral bonus
- Long service award - starting at 3 years of seniority
- Extra paid time off for your birthday
- MAKASZ benefits card and other special employee discounts
- We are an AYCM sport pass partner
- Extended medical check
- Group insurance
- Gaming room and massage chair in the office, if you need to switch off during your break time
- Regular company events in the form of yearly company days, team buildings, family day, CSR actions
- Wellbeing initiatives supporting the work-life balance and the physical and mental health of our colleagues
- Personalized learning & career platform for your professional development to help you achieve your next career goal with us
- Our DHL Building is located at BUD International Airport.
- We work from 8:00 to 17:00, with 1 hour lunch break.
- As an agent working closely with stations located in other European countries, you may be required to work on Hungarian national holidays – for which you will be compensated in accordance with the Hungarian Labor Code.
After submitting your application, we try to review your CV as soon as possible.
If we find you would be a good fit for one of our open positions, we will contact you shortly by phone. First you will be invited for a 30-minutes Teams interview, and if both you and team manager think it’s a match, then we would like to meet you in person in our office.
After a successful personal interview, you will receive an official letter of intent, and after your written acceptance it is time for us to prepare for your onboarding.
We can’t wait to welcome you to our team!
Freightforwarders