ChurnZero ·
A consultative pre-sales role at ChurnZero: the consultant diagnoses customer needs, demos the company's AI-powered customer success products and wider portfolio, and builds ROI-backed proposals that CSMs then close. Core tools include the ChurnZero platform, CRMs like Salesforce and HubSpot, and AI solution positioning.
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As an AI Solutions Consultant, you’re the trusted advisor customers turn to when they want to get more out of ChurnZero. You uncover where customers are looking to solve new challenges, show them how our solutions — led by our AI products and spanning the wider portfolio — can solve them, and build the recommendation that gets them there. You work closely with our Customer Success Managers, who own the relationship and close the deal, so your focus remains on diagnosis, fit, and presenting a compelling case for value.
Join ChurnZero, a leader in customer success platforms and partnerships — recognized by G2 as a category leader and honored for excellence by SIIA CODiE, Appealie Awards, and Customer Success Collective. This is your chance to shape the future of AI-powered customer success, grow alongside an award-winning team, and build a career that truly matters.
Job Title: AI Solutions Consultant
Classification: Exempt
Reports to: Vice President, Customer Success
Location: Remote, US-based
Target Annual Base Salary: $92,000
Target Annual OTE Range: $112,000
What You’ll Do
Partner with Marketing and CSMs to surface high-potential accounts and turn interest into qualified opportunities.
Lead consultative discovery that uncovers and quantifies each customer's pain, priorities, and desired outcomes.
Match the right solution across our portfolio — AI, Professional Services, and Reseller — and run demos that tie capability directly to the customer's pain.
Build and present tailored proposals that turn that fit into a compelling, ROI-backed business case.
Package fully qualified, well-documented opportunities for the CSM to close, with a seamless handoff for the customer.
Channel frontline customer and market insight back to Marketing and Product to sharpen our go-to-market.
Who You Are
Experience and Skills
3+ years in a consultative, customer-facing commercial role — customer success or solutions engineering.
Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
Trained in or fluent with the Sandler sales methodology (or a comparable).
Strong discovery skills and a confident, engaging product demo style.
Proven track record of delivering on growth objectives.
Able to speak credibly about AI and translate capability into business value; at ease across a multi-product portfolio.
A track record of generating and qualifying pipeline across multiple channels and segments.
Excellent communicator with both technical and executive audiences.
Personal attributes
Genuinely curious — you lead with questions, not pitches.
A diagnostic listener who finds the real problem beneath the stated one.
Collaborative team-focused; you thrive in a shared success model.
Self-directed and proactive about creating your own pipeline.
Adaptable — you flex naturally across segments, products, and personas.
Motivated by customer outcomes and by growth in equal measure.
Why Join Our Team
A high-impact, high-visibility role at the center of ChurnZero’s AI momentum — you’ll help shape how we shape and bring AI to our customers and to the CS practice.
A consultative culture: you’re here to solve customer problems, and the role is built around diagnosis and value.
Cross-functional from day one — you’ll work closely with Customer Success, Marketing, Enablement, and Product.
Room to grow as our AI portfolio and this function expand.
About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
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