AI Software Architect

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

The Agentic Ecosystem team is building the foundation for AI-native enterprise software. We create platform capabilities that allow AI agents to understand context, discover tools, invoke capabilities, and execute governed actions across TeamViewer products and connected third-party systems.

The work sits at the core of agentic experiences: MCP servers and clients, tool catalogs, context assembly, orchestration, evaluation, observability, secure integration patterns, and production-grade guardrails. The goal is to make agent behavior reliable, measurable, auditable, cost-aware, and safe for enterprise use.

You will help define how autonomous agents become trusted components of real-world software, not experiments or demos. This means combining strong engineering standards, AI-native development practices, human accountability, and customer trust. Join us if you want to build the ecosystem that will power the next generation of intelligent digital work.

• Own the architecture of TeamViewer’s agentic platform, including Tia, third-party agents, tool use, retrieval, memory, orchestration, and governed actions across TeamViewer ONE.

• Define reference architecture for MCP servers and clients, tool catalogues, context assembly, memory, orchestration, and trust boundaries.

• Establish evaluation and observability discipline by defining quality criteria, tracing agent behavior, catching regressions before release, and using results to guide architectural decisions.

• Set pragmatic positions on model choice, routing, fallback behavior, cost governance, vendor dependency, and production reliability.

• Design safety architecture with security partners, covering prompt injection containment, permission models, tenancy isolation, auditability, and AI component risk.

• Guide teams hands-on through early project phases, conduct architecture and design reviews, mentor senior engineers, and maintain clear architecture documentation for both engineers and agents.

Requirements

• 10+ years of software engineering experience, including demonstrated expertise in complex architectures, strong Python and TypeScript skills, and deep knowledge of distributed systems.

• Extensive experience designing and delivering agentic systems, including tool-using agents, MCP or comparable protocols, retrieval, context engineering, multi-agent orchestration, and evaluation frameworks.

• Proven track record of bringing AI solutions into enterprise production environments, with a strong understanding of security, compliance, multi-tenancy, cost management, reliability, and operational excellence at scale.

• Strong ability to evaluate AI systems responsibly by defining quality standards, developing evaluation approaches, interpreting results, and identifying real-world failure modes.

• Deep understanding of common AI model failure modes, including hallucinations, context degradation, prompt injection, non-determinism, and silent regressions, as well as the architectural controls required to mitigate them.

• Regular use of AI coding agents, combined with critical review practices and accountability for correctness, security, maintainability, and architectural alignment.

• Ability to communicate complex architectural concepts effectively to both technical and non-technical stakeholders, balancing business value with technical considerations while collaborating across global teams.

• Solid knowledge of software licensing, open-source compliance, and AI dependency risk, complemented by a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

What we offer

• Onsite Onboarding in our HQ office for an optimal start

• An attractive compensation package above the collectively agreed minimum basic salary (according to the IT-KV, Regelstufe with classification ST1/rule: EUR 3.954, with ST2/rule: EUR 4.611 gross/month)

• 28 days of well-deserved holidays

• Great benefits package including company achievement bonus

• Special terms for local gyms

• Access to Corporate Benefits platform with many discounts

• Regular team events and company-wide celebrations

• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

• Work From Abroad Program allowing up to 40 days of work outside your contracting country

• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.