AI Product Manager

Work location: Remote Quebec Province

Reporting to: Senior Director, Platform

Here's what we do and why we do it.

Simply put, we will work together to simplify businesses' IT with Cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here: www.sherweb.com/about/ .

Here's how you will contribute to the success of the company

As an AI Product Manager, you will help shape the future our AI-native Platform, where agents are as much of a focus as APIs, data, and user experiences. You will define and execute the AI product strategy and roadmap by identifying high-impact use cases, prioritizing multi-agent systems, orchestration layers, and LLM-based workflows, and partnering with engineering to evaluate and scope models, measure performance, and establish guardrails for accuracy, cost, and responsible application of AI. You will own the lifecycle of AI features, from discovery and experimentation through rollout, measurement, and continuous iteration, while serving as the voice of the customer to ensure the platform consistently meets the evolving needs of our partners, their clients, internal users and clients, and delivers on Sherweb’s growth objectives.

Here's what your day-to-day will look like in this role

• Platform & Agent Strategy: Define the vision for an AI-native platform, prioritizing agentic architectures, multi-agent orchestration, and LLM-based workflows as core building blocks of Sherweb's growth.
• Product Roadmap: Own the roadmap for agents, orchestration services, and AI workflows, balancing first-party agent experiences with third-party extensibility for partners and their vendors of choice.
• Market & Ecosystem Analysis: Track the rapidly evolving landscape of foundation models, agent frameworks (MCP, A2A protocols), orchestration tooling, and competitor agent ecosystems, translating marketplace intelligence into strategy.
• Marketing & Sales Alignment: Collaborate closely with Marketing and Sales to develop action plans, communication strategies, and sales tools that clearly articulate the value and capabilities of an agentic platform and its integration ecosystem.
• Stakeholder Engagement: Engage clients (both internal & external), partners, and external vendors to capture agent workflow needs, drive integrations and extensibility, and promote responsible adoption.
• Resource Management & Enablement: Mentor peers and build organizational fluency in LLMs, agent design, evaluations, RAG, and responsible AI practices.
• Performance Metrics: Analyze sales results, customer feedback, internal feedback, and AI-specific telemetry (model accuracy, latency, cost, adoption, and quality signals) to refine strategies, offerings, and customer satisfaction goals. Drive processes to help the organization lead with data and run impactful experimentation through AI.
• Leadership: Represent Sherweb as a voice in the agentic AI and platform ecosystem space, championing responsible AI and an open, extensible vision.

Here's what you need to have and master to get the job

• Bachelor or College degree in Business Administration or Information Technology or equivalent combination of academic and experiences. An MBA is considered an asset.

• At least 4 years of proven experience in product management within a technology-driven business is required.

• Experience with modern AI models, AI-driven feature set implementation, spec-driven development, and data-informed iteration through experimentation, telemetry, and continuous model and product optimization.

• Candidates should have prior experience and a good understanding of the IT Channel and MSP (Managed Service Provider) industry.

• Proficiency in both spoken and written English; French proficiency is considered an asset.

• Demonstrated leadership abilities with strong communication and collaboration skills.

• Ability to work effectively with cross-functional teams and manage relationships with key vendors, partners, and industry experts.

• Experience in data analysis, forecasting, and setting performance metrics.

• Must be self-driven, results oriented, and capable of operating autonomously.

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds

A flexible total compensation offer

• A base salary ranging between 90 000$ and 130 000$ annually
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance

Considerable growth opportunities

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

At Sherweb, we believe in pay transparency and fairness. The salary range provided is intended to give an indication of what you might expect for this role. However, we recognize that each candidate brings a unique set of skills and experiences. As such, the final compensation package will be tailored to reflect the specific qualifications and expertise of the chosen candidate, ensuring that we remain competitive and equitable in our offerings.

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

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