About ItinerisThere’s a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, testing, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.
What you will work on...This role is responsible for establishing and continuously improving the way our team operates. In the first phase, the primary focus is on introducing an agile delivery model that fits an AI-first engineering team, supports distributed collaboration, and scales with future growth, including the integration of the India-based engineering team.
As the way of working matures and becomes self-sustaining, the role gradually expands into practice operations and project coordination, supporting our customer engagement with operational aspects of customer PoCs, roadmap execution, and internal planning.
As our AI Product Delivery & Project Coordinator, your responsibilities are...- Sprint & flow management: Run end-to-end agile cadence, owning committed sprint goals and burn-down health. Maintain backlog readiness in partnership with the Customer Engagement & Roadmap Lead. You will manage the impediment log and drive escalation when needed.
- Team-level outcome ownership: Accountable that sprint goals are met, not just that tasks are worked on. Track and improve team-level metrics including velocity, predictability, cycle time, and retro action closure rate.
- Way of working for AI-accelerated delivery: Design and maintain a way of working that matches the velocity of AI-first development with the discipline to step back. This means building in structured moments for architectural reflection, code and design review depth, adversarial testing, and "are we building the right thing?" checkpoints. You help the team resist shipping fast-and-shallow.
- Scaling the way of working: Introduce and evolve a pragmatic way of working that scales as the team expands, including our India-based individual contributors. Adapt ceremonies, tooling, and rituals for distributed and multi-timezone delivery.
- Agile coaching & team health: Coach individual contributors on agile practices, collaboration patterns and Azure DevOps hygiene. Contribute to a way of working that is pragmatic, not ceremonial. Run operational 1:1s focused on blockers, capacity and day-to-day engagement.
- AI Initiative Delivery: Coordinate and actively contribute to planning AI feasibility studies, proof-of-concept initiatives and other strategic AI projects. Make sure these activities are in line with our internal operational cadence and can be supported.
What you bring...- Agile Delivery
- Strong working knowledge of Scrum, Kanban, and scaled delivery patterns
- Hands-on experience facilitating sprint ceremonies and driving backlog readiness
- Comfortable owning sprint goal commitment and managing scope trade-offs within a sprint
- Track record of improving team predictability and cycle time through process change
- Tooling & Reporting
- Hands-on experience with Azure DevOps (Features, User Stories, sprint mechanics, queries, dashboards)
- Comfortable building Gantt-style delivery-plan visualizations on ADO Features with start and end dates and dependencies
- Strong written communication for leadership-facing status reports
- Comfortable working with Confluence and SharePoint for team documentation
- Team & Stakeholder Management
- Experience coordinating across a 5–10-person multidisciplinary team
- Comfortable partnering with a roadmap or product lead on backlog refinement
- Able to navigate escalations calmly and drive impediments to resolution within days, not weeks
- AI / Tech Context Awareness
- Working understanding of AI and ML delivery patterns, PoC lifecycles, and the difference between exploration and productization
- Familiarity with operational concerns around AI workloads is a plus
- Familiarity with supporting and organizing a team using agentic software development through GitHub Copilot/Claude Code
- Education & Experience
- 2-5 years of demonstrable experience in an agile delivery role.
- Experience in an innovation/startup setting
- Degree in a relevant discipline, or equivalent practical experience
What we offer… - A fast-growing and international environment with offices in beautiful Ghent (Belgium), bustling Atlanta (USA) and lively London (UK)
- Working with future-ready water and energy companies and building valuable utility expertise
- Internal mobility, developing your career through various educational programs and growth paths
- An entrepreneurial mindset where you have a direct impact on our growth journey
- An open environment where we make it a priority to celebrate milestones, both big and small
- Onboarding, learning and buddy programs to get ready for a smooth start in your new job
- A flexible and inclusive working environment, where people can just be who they are, and where we offer flexible options for hybrid working so you can work in a way that suits you best
- A lot of fun moments with an eye for sports, celebration and wellbeing, important for maintaining a healthy work-life balance.A competitive total rewards package aligned with the responsibilities of the role, your experience and our internal career framework
- Transparent career development and promotion opportunities based on objective criteria, skills and performance
- A comprehensive benefits package including a company car or mobility budget, bonus plan, group insurance, hospitalization insurance, Alan healthcare, meal vouchers, eco vouchers, flexible benefits and hybrid working options
- We are committed to equal opportunities and fair employment practices, ensuring that hiring, development and career growth decisions are based on objective and consistent criteria