AI Platform Engineer (China) — Zoom AI Services Platform at Zoom – Hangzhou (CHN) | Jobyssey

About the Role

Zoom is building a next-generation AI platform powering products such as Scribe, Interpreter, Summary, Vision, and Deep Reasoning. This platform integrates multiple AI capabilities across teams and geographies, with core backend services (e.g., ASR, Translation, inference optimization) primarily developed in China and platform/API development led by a US-based team.

We are looking for a China-based AI Platform Engineer who will serve as a technical anchor between US and China teams, working as a strong individual contributor to deliver production-ready AI platform capabilities. This role is critical to ensuring effective cross-site execution, system reliability, and high-quality delivery across dependent services.

What You’ll Do

Act as a technical bridge between US-based AI platform teams and China-based backend services (ASR, Translation, Inference, etc.)
Own the end-to-end delivery of AI platform features (Scribe, Interpreter, Summary, Vision, Deep Reasoning) across multiple dependencies
Design and implement core API and orchestration layers that integrate multiple AI services into a cohesive platform
Work closely with backend teams on:
- Capacity planning and scaling
- SLA definition and reliability
- Performance optimization and inference efficiency
- Production issue debugging and resolution
Participate in on-call / operational support across time zones, ensuring system stability and fast incident response
Contribute hands-on to both backend and (where needed) frontend components, ensuring end-to-end system quality
Translate high-level architecture from US teams into actionable design and execution plans for China-side development
Improve system observability, reliability, and developer productivity across the platform

What We’re Looking For

10+ years of software engineering experience, with strong backend and distributed systems background
Proven ability to operate as a hands-on senior IC while coordinating across multiple teams
Experience working in cross-team and/or cross-region environments, with strong communication and execution skills
Solid experience in:
- API design and service integration
- Cloud-native systems (Kubernetes, microservices)
- Performance, scaling, and reliability engineering
Strong ownership mindset with the ability to drive end-to-end delivery in ambiguous environments
Demonstrated experience in production debugging and incident handling (latency, throughput, failure isolation)
Comfortable working in a fast-moving, startup-style environment
Fluent in both Chinese and English, with ability to collaborate effectively across global teams

Nice to Have

Experience with AI/ML systems (inference, ASR, NLP, etc.)
Familiarity with LLM-based systems or agentic workflows
Frontend experience (React or similar) to support end-to-end delivery
Experience with large-scale API platforms or developer-facing services

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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About the Role

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