About the Role:

Grade Level (for internal use):

12

The Role: AI/ML CMDB Solution Architect

The Team:

We are seeking an experienced and forward-thinking AI/ML CMDB Lead Architect to join our CMDB team. In this role, you will be responsible for assessing current gaps in our Configuration Management Database (CMDB), designing a modern and scalable architecture, and guiding the team on best practices to make CMDB data ready for the next generation of enterprise AI and agentic solutions. You will play a pivotal role in evolving our CMDB from a ServiceNow-centric model to an intelligent, data-driven ecosystem leveraging Databricks, Microsoft Fabric, knowledge graphs, and predictive intelligence.

The Impact:

The AI/ML CMDB Lead Architect will be instrumental in transforming how our organization understands, manages, and leverages its technology assets. By modernizing the CMDB and making inventory data AI-ready, this role will directly improve operational decision-making, reduce IT risk, and unlock intelligent automation across the enterprise. The work will have downstream impact on our customers by ensuring our organization operates on reliable, high-integrity data — enabling faster incident resolution, better change management, and a stronger foundation for enterprise-grade AI solutions.

What’s in it for you:

• Strong learning and growth opportunities: This role offers strong learning opportunities through close collaboration with experienced professionals, along with hands-on exposure to building AI-powered data products.

• Own a high-impact, enterprise-wide initiative: Take on the challenge of modernizing a CMDB that underpins the entire organization’s IT operations — a role with visibility across technology leadership and business stakeholders.

• Work at the intersection of data engineering and AI: Gain hands-on experience with cutting-edge technologies including Databricks, Microsoft Fabric, knowledge graphs, and predictive intelligence in a live enterprise environment.

• Shape the future of AI-ready data architecture: Directly influence how the organization prepares its data for next-generation agentic AI systems, positioning yourself as a key voice in enterprise AI strategy.

Responsibilities:

• Conduct a comprehensive assessment of the current CMDB architecture, identify data gaps, and define a roadmap to a modern, AI-ready CMDB ecosystem.

• Design and implement a target-state architecture that integrates ServiceNow with Databricks and Microsoft Fabric, enabling gold-tier datasets to flow into the CMDB from diverse source systems.

• Modernize CI lifecycle management, reconciliation, and data quality processes through automated, AI-assisted, and data-driven workflows.

• Develop and maintain ServiceNow modules supporting ITSM and CMDB governance, including workflow automation, business rules, and module configuration.

• Reduce dependencies on IT teams by creating data-driven solutions to automate relationship mapping, dependency integrity, and reconciliation.

• Introduce AI/ML capabilities such as knowledge graphs and predictive intelligence to surface relationships between assets and proactively identify dependencies.

• Design and oversee CMDB audits, KPI dashboards, and continuous improvement processes to maintain data quality and integrity.

• Leverage Azure cloud services and Databricks for scalable data ingestion, transformation, and processing.

• Implement automated job scheduling and observability with self-healing AIOps capabilities.

• Serve as the technical lead and mentor for the CMDB team, establishing best practices, coding standards, and architectural principles.

• Ultimately accountable for the Quality and Integrity of the CMDB.

• Manage a team of passionate CMDB data engineers.

What We’re Looking For:

Key qualifications:

• Experience: 5-10 years in data engineering and or CMDB management and architecture.

• Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.

• CMDB Expertise: Deep understanding of CMDB concepts including CI lifecycle management, data model governance, relationship mapping, reconciliation, audits, and KPI dashboards.

• ServiceNow Development: Hands-on experience with workflow automation, business rules, module configuration, discovery, and integration with enterprise systems.

• Data Engineering: Strong skills in ETL/ELT pipeline design, Python for data transformation, Databricks for scalable processing, and Microsoft Fabric for data lakehouse architectures and data distribution.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)