This is a remote position.
Job timings: Mon - Fri US EST Time zone
Job Location: Pakistan (Remote)
Experience: 5+ years
PRODUCT CONTEXT
CloudPSO's first standardized AI Agent product enables enterprises to deploy intelligent voice assistants for customer support, sales, and internal operations. Its core capabilities include:
- Speech-to-Text (STT): Real-time voice transcription.
- Natural Language Understanding (NLU): Intent recognition, context awareness, and conversation control.
- Text-to-Speech (TTS): Natural, human-like voice responses.
- Enterprise Platform: Cloud-native deployment with scalability, low latency, security, observability, and enterprise-grade reliability.
We are looking for an experienced AI Frontend Engineer / Lead to join our product development team and drive the frontend architecture and user experience of this AI-powered voice platform.
ROLE OVERVIEW
The AI Frontend Engineer will be responsible for designing, developing, and leading the frontend experience of the Voice Agent platform. This role focuses on building intuitive, high-performance user interfaces that enable enterprises to configure, monitor, and interact with AI voice agents. The ideal candidate has deep expertise in modern frontend frameworks, real-time communication technologies, and a strong understanding of how to integrate with AI/ML backend services. While the primary focus is frontend leadership, familiarity with AI concepts and backend integration is essential to bridge the gap between user experience and AI capabilities. This role includes leading frontend development efforts, mentoring junior developers, and collaborating closely with AI engineers, backend teams, and product stakeholders.
KEY RESPONSIBILITIES
Frontend Architecture & Leadership
- Lead Frontend Development: Own the frontend architecture, technology stack, and development roadmap for the Voice Agent platform.
- Team Leadership: Mentor and guide frontend developers, conduct code reviews, and establish frontend best practices and coding standards.
- UI/UX Design Collaboration: Work closely with UI/UX designers to translate design mockups into responsive, accessible, and pixel-perfect interfaces.
- Component Library: Build and maintain a reusable component library to ensure consistency across the product.
Real-Time Voice Integration
- WebSocket & WebRTC Integration: Implement real-time voice streaming interfaces using WebSocket and WebRTC for live agent interactions.
- Audio Handling: Develop frontend components for audio capture, playback, and visualization.
- Low-Latency Optimization: Optimize frontend performance to ensure seamless real-time voice experiences with minimal latency.
Backend & API Integration
- API Consumption: Integrate with backend AI services (STT, NLU, TTS) via RESTful APIs and WebSocket connections.
- State Management: Implement robust state management solutions for complex voice agent workflows and session handling.
- Dashboard Development: Build administrative dashboards for monitoring agent performance, analytics, and system health.
Prototyping & Demos
- Rapid Prototyping: Create interactive prototypes and demos for internal testing and client presentations.
- Proof of Concepts: Develop frontend proofs of concept for new AI features and capabilities.
Quality & Performance
Testing: Implement comprehensive frontend testing strategies (unit, integration, and E2E tests).
Performance Optimization: Ensure fast load times, smooth animations, and responsive interactions.
Accessibility: Build accessible interfaces that comply with WCAG standards.