AI Engineer

Join our Automation & AI team and help shape the future of AI at People First Bank, designing and delivering enterprise solutions that create real business impact

• Develop enterprise AI solutions that solve real business problems and deliver measurable outcomes.
• Collaborate with stakeholders across the organisation to turn ideas into secure, scalable and supportable AI products.
• Shape the future of AI at People First Bank by establishing capability, standards and reusable patterns from the ground up.

About the role
This is an exciting opportunity to join our Automation & AI team at an important stage in our growth. You'll design, build and support enterprise AI solutions that improve employee productivity, customer experiences and operational efficiency, while helping us build our AI capability from a relatively low base.
Working closely with business and technology stakeholders, you'll develop AI agents, intelligent applications and integrations using modern AI technologies, turning innovative ideas into secure, scalable and supportable solutions. You'll be a self-starter who is comfortable shaping the way forward, establishing engineering standards and reusable patterns, and bringing others along as our AI capability grows.

Key Responsibilities :

• Designing, developing and supporting enterprise AI agents and intelligent applications using Microsoft Copilot Studio and Power Platform.
• Building integrations with Microsoft 365, Microsoft Graph, ServiceNow, APIs and other enterprise platforms.
• Developing AI-driven workflows, actions and reusable components that deliver business value.
• Partnering with stakeholders to identify opportunities, deliver practical AI solutions and bring people along through the change.
• Applying sound engineering practices including testing, source control, documentation and release management.
• Ensuring solutions meet governance, privacy, security and operational requirements.
• Evaluating emerging AI technologies and recommend opportunities for adoption.
• Helping establish AI engineering standards, technical guardrails, reusable patterns and capability across the organisation.

About you
You're a curious, pragmatic and hands-on technology professional who is passionate about applying AI to solve real business problems. You'll be comfortable working with a high level of autonomy, creating structure where needed and helping build capability from the ground up. Just as importantly, you'll be able to engage stakeholders, share knowledge and bring people along as new ways of working are introduced. You balance experimentation and innovation with sound engineering, governance, security and operational practices.

We also seek the following knowledge and experience:

Essential

• Experience in software engineering, automation, AI engineering or a related technology discipline.
• Hands-on experience building agents with Microsoft Copilot Studio and solutions using Microsoft Power Platform, including tools, connectors and Model Context Protocol (MCP) integrations.
• Experience developing AI agents or intelligent applications.
• Strong programming capability in Python, .NET/C# or JavaScript.
• Experience integrating with APIs and enterprise platforms.
• Understanding of AI governance, Responsible AI, privacy and cyber security controls.
• Strong stakeholder engagement, communication and problem-solving skills.
• A passion for learning and applying emerging technologies.

Highly Regarded

• Azure AI Foundry, Azure OpenAI and Azure AI Search experience.
• Microsoft Graph and Microsoft 365 extensibility.
• Knowledge of Retrieval Augmented Generation (RAG), embeddings and enterprise knowledge retrieval.
• Experience with advanced AI orchestration patterns.
• Experience in banking, financial services or another regulated environment.

Why you’ll love working with us:
People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.
You’ll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Extend your salary with discounts on banking, health insurance, and shopping across Australia
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:
In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.
We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across five states.
With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now:
If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume.

Our diversity makes us stronger
People First Bank acknowledges the Traditional Custodians of Country throughout Australia and pays respect to Elders past and present. We are committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued, respected and able to thrive. We welcome applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds, identities and lived experiences. We welcome requests for reasonable adjustments to ensure all candidates can participate fairly and confidently in our selection process.