AI Enablement Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Be part of a dynamic team shaping the future of talent at Docusign. As a member of the Tech Learning organization, you’ll help drive a comprehensive strategy to attract, develop, and retain top talent in an AI-forward Docusign. From cultivating future AI champions and leaders to designing engaging AI enablement experiences and strengthening programs that support our people, your work will directly empower individuals and accelerate Docusign’s growth in an AI-Forward world. At the core of this mission is building an AI-forward culture—one that ensures inclusive, equitable access to AI enablement and enables Docusign’s workforce to develop meaningful, real-world AI capabilities. As an AI Enablement Manager, you will play a critical role in scaling Docusign's first AI Academy across functions, sparking curiosity and building applied, ethical AI fluency across the enterprise. This role blends creativity, strategy, and experimentation to design bold, human-centered learning experiences that bring the promise of AI to life in practical and responsible ways. We’re looking for someone who is passionate about learning emerging technologies, can translate complex concepts into compelling experiences, and is comfortable rolling up their sleeves to turn ambitious ideas into reality.

This position is an individual contributor role reporting to the Technical Learning Director.

Responsibility

• Shape the strategic vision for enterprise AI learning, aligning it with Docusign’s principles, priorities, and business objectives

• Translate AI strategy into clear, compelling learning journeys and experiences that drive real-world application

• Design, build, and curate high-impact, role-based AI enablement tracks and content catalogs aligned to business workflows, learner personas, and desired AI capabilities

• Set the vision, design standards, and execution approach for AI enablement—blending creativity, storytelling, and data-driven insights

• Drive AI usage and adoption through structured programs, targeted enablement interventions, and hands-on support

• Design and embed practical, role-based learning into day-to-day workflows grounded in Human-in-the-Loop (HITL) frameworks and proven change management principles

• Partner closely with HR Business Partners and functional leaders to promote AI fluency and sustained adoption across the organization

• Build strong cross-functional relationships with a growing network of AI Champions and AI Multipliers to scale enablement and accelerate AI adoption at both company and functional levels

• Identify and engage strategic partners, curate high-impact content, and translate future-skills strategy into tangible learning outcomes

• Collaborate with cross-functional teams to define, develop, and deploy impact measurement frameworks that assess AI and GenAI contributions to productivity and clearly articulate “what success looks like”

• Serve as a trusted thought partner and advisor to senior leaders driving enterprise AI transformation

• Leverage data, analytics, and continuous feedback to assess learning effectiveness, track adoption, learner outcomes, and capability growth across functions

• Communicate impact and insights clearly, using results to continuously iterate, improve, and scale AI enablement programs

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree in Technology, Business, Education, or a related field

• 8+ years of experience in Technical Enablement, Talent Strategy, Skill-Based Workforce Transformation, Digital Skills Enablement, or similar roles

• Experience with Human-in-the-Loop (HITL) principles and their application in enterprise environments

• Experience leading complex, cross-functional change and transformation initiatives

• Experience translating technical concepts into measurable business outcomes

Preferred

• Ability to communicate effectively with executive, technical, and non-technical stakeholders

• Foundational understanding of agentic systems, Artificial Intelligence / Machine Learning (AI/ML), and the Software Development Life Cycle (SDLC)

• Prosci Change Management certification or equivalent

• Experience collaborating with academic institutions, research labs, or external innovation partners

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $132,700.00 - $206,800.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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