Agile Team Customer Service Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and collaborative environment? If so, we have an exciting opportunity for you!

Thermo Fisher Scientific Inc. is excited to welcome a highly motivated Customer Service Representative to our world-class team in Budapest.

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Our commitment is to assist our customers in different aspects, such as life sciences research, solving analytical challenges, improving laboratory efficiency, enhancing diagnostics for patient health, and contributing to the development and manufacture of transformative therapies.

Position Summary:

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including administration, order management, quotations, master data. Customer Service Representatives provide exceptional customer support, promptly and accurately when responding to internal and external customer requests.

How will you make an impact?

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including administration, order management, quotations, master data. Customer Service Representatives provide exceptional customer support, promptly and accurately when responding to internal and external customer requests.

What will you do?

• Be a role model and provide outstanding customer service experience to our external customers and internal partners in the field of administration, order management, quotations, master data.
• Deal with complex customer requirements, handle user problems, processing and follow up all relevant requests within the division’s guidelines, liaising with partner functions (sales and commercial, distribution, finance) to fulfill customers’ requests or resolve issues to ensure timely handling of enquiries.
• Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.
• Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality.
• Participate in cross training and cross support activities, which involve joining assignments to other customer service teams.

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How will you get here?

• A minimum of 1 years’ customer service experience is preferred, but not essential. Fresh graduates are also welcome. A bachelor’s degree is preferred.
• Proficiency of the English both written and verbal, German language at intermediate level (written knowledge)
• Demonstrate high integrity and compliance.
• Display attention to detail and accuracy.
• Good problem-solving skills and ability to multitask under tight deadlines.
• Possess self-motivation, enthusiasm, a positive demeanour and perform as a teammate.
• Good organizational skills and the ability to prioritize workload effectively.
• Demonstrate judgment, diplomacy in dealing with internal and external customers.
• Work on own initiative on daily routine tasks as well as solving system issues.
• Competent Microsoft Office user.

What we offer?

• At Thermo Fisher, your work will have real-world impact, and you’ll find support in achieving your career goals.
• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued.
• Learning opportunities like (inhouse trainings/language courses) or other development opportunities to flourish your career or thrive your personality.
• If you join, you could include yourself into our encouraging and caring social communities and networks.

Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Please also join to our Talent community and get more information about the great opportunities in the future.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.