Agile Product Owner Lead Analyst - Cigna Healthcare

About Cigna:

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.

Our mission is to improve the health, well-being, and peace of mind of those we serve.

Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive-ensuring your well-being and work-life balance.

We're looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first.

At Cigna, you'll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life's key moments, your work will matter.

Grow with us-and help shape the future of healthcare.

Role Purpose:

The Product Owner is accountable for maximizing value delivery at the Scrum Team level by translating product strategy and priorities into high-quality, executable backlog items. Working in close partnership with the Agile Product Manager (APM), the Product Owner ensures customer needs, business outcomes, and delivery commitments are effectively balanced and realized through predictable, high-quality delivery. The Product Owner acts as the voice of the customer for the Scrum Team and plays a critical role in enabling continuous improvement and value realization.

The role is responsible for the Policy Administration System with a key focus of driving the delivery of High Priority International Health initiatives that will focus on addressing the needs of our internal users, Clients, Customers, and Providers. Ideal candidate must possess a broad base of skills and knowledge spanning technology, International Healthcare, user experience design, and agile development practices. The individual will work with multiple stakeholders to determine the business and technology objectives for their team and ensure solutions deliver tangible business value.

Key Responsibilities:

• Collaborate with the Agile Product Manager to support product vision, roadmap, and outcomes aligned with business strategy and customer needs.

• Ensure delivery progress and milestones are visible to keep roadmaps relevant and timely.

• Act as the voice of the customer for the Scrum Team, ensuring backlog priorities reflect customer value.

• Translate release train backlog priorities into clear, value-focused team backlog priorities.

• Support Agile Product Manager in the refinement of features.

• Lead the decomposition of features into user stories and ensure ongoing refinement with developers, testers, and business subject matter experts.

• Own Jira backlog quality and approve user stories before moving to Done/Accepted.

• Lead PI planning cycles and objectives to enable predictable execution at team level.

• Collaborate with Scrum Master, QA, and UAT teams to track delivery, quality, and predictability metrics.

• Ensure analytics are in place to monitor utilization, customer experience, and delivery performance.

• Share actionable insights with the Agile Product Manager to drive product evolution and improvement.

• Foster a growth mindset and a psychologically safe team culture.

• Demonstrate an Agile mindset focused on learning, feedback, and value validation.

• Partner with stakeholders to maintain alignment and manage dependencies.

• Drive continuous improvement through data-informed decision making.

• Collaborate with Customer Experience and UX/UI design teams to ensure the customer voice is embedded at all stages of the product delivery cycle. (include where applicable for external product and user feedback loop needs)

Required Competencies:

• Strong business and delivery acumen.

• Customer-centric mindset and empathy.

• Ability to translate strategy into executable outcomes.

• Ownership, accountability, and attention to quality.

• Collaboration and stakeholder management skills.

• Continuous improvement and data-driven mindset.

Required Skills and Experience:

• Bachelor’s Degree required

• Strong English language skills required

• Experience working in JIRA tool or an equivalent (preferred)

• Knowledge of agile methodology [preferred/required] (depending on needs, but candidate must either have deep industry / business experience OR Agile delivery experience)

• Experience within healthcare preferred [preferred/required] (depending on needs, but candidate must either have deep industry / business experience OR Agile delivery experience)

• Both technically deep and business savvy enough to interface with cross-functional partners

• Proven ability to develop strong working relationships and establish a high level of credibility across functional and lines of business

• High attention to detail and proven ability to manage multiple, competing priorities simultaneously

• Demonstrates strong decision-making skills and problem-solving techniques

• Demonstrates ability to work independently and as part of a collaborative team in a fast paced and changing environment

• Strong adaptive capability; ability to approach problems pragmatically and creatively in the phase of changing circumstances, resources and direction

• Some degree of flexibility to work with International Health stakeholders across multiple regions and time zones

• Agile Certification: SAFe Product Owner / Product Manager (pre or post hire)

Additional Responsibilities:

• Combines perspectives from the product’s customers, data & analytics, operations, technology, and regulation to deliver balanced and effective solutions, in collaboration with the Product Manager.

• Considers a range of data and technology solutions, making assessments about the value and tradeoffs of each approach across multiple dimensions including business value, delivery speed, technical considerations, and regulatory considerations.

Additional Qualifications:

• Technical competence in data analysis, data pipelines, APIs, machine learning, and/or generative AI, and/or the regulation thereof.

Why You'll Love Working here

• Competitive salary
• Multicultural and hybrid working environment
• Private Medical Insurance
• Employee Wellbeing Benefits
• Educational Development Program

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.