Agile Delivery Manager

Job purpose

At Emirates IT, we are dedicated to staying ahead of the curve by embracing the latest technologies and strategies to streamline integration processes and enhance infrastructure efficiency. As a valued member of our team, you will play a pivotal role in managing and optimizing our integration landscape, ensuring smooth data flow and system interoperability across our enterprise platforms. If you are passionate about creating seamless integration solutions and driving technological excellence, we invite you to apply and to contribute to the success of Emirates Group.

Join our Agile Delivery team on a mission to create technology solutions that enhance customer experience and drive revenue growth. We focus on leveraging agile methodologies to deliver innovative and secure technology quickly and efficiently. If you are passionate about delivering value, embracing agility, and leading projects in a dynamic environment, we invite you to apply and become a key player in our journey to drive success at the Emirates Group.

The Agile Delivery Manager is responsible for planning, leading, organising and motivating scrum teams, either within a Release Train or outside, to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high visibility initiatives using agile/hybrid methods, in a fast paced environment that may involve multiple business units.

In this role you will:

• Facilitate key ceremonies such as PI planning and review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
• Act as a champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.
• Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving. Protect and provide all support to the teams using a servant leadership style whenever possible and lead by example. Facilitate getting the work done practicing servant leadership and encourage discussion, decision making and conflict resolution.
• Lead supplier engagement and governance, including defining statements of work, monitoring SLAs/KPIs, and managing vendor performance to support successful programme delivery. Collaborate with procurement and legal teams on commercial evaluations, contract negotiations, and onboarding of strategic technology partners and suppliers.
• Drive quality and ensure the definition of done (DoD) is being followed; ensure each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g. ScrumDesk, JIRA, etc.).
• Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work; leveraging cross functional team skills to improve product backlog throughput; and mentoring and developing team members. Attend regular stand-ups and scrum of scrums, in order to understand the team's progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
• Support the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives. Support IT Service Manager on service management, service performance and continuous improvements.
• Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drive continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements, and ensure that required governance and ceremonies are in place to give visibility and transparency to business stakeholders.
• Assist with the cost estimation and sizing exercise for both near term and future initiatives and assist with preparing total cost of ownership with the product team, maintain the actuals within the allocated budget and ensure that forecasting for all the demands are accurately done for the fiscal year.
• Together with the product team, support the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.

Qualification

To be considered for the role, you must meet the below requirements:

• Degree in Computer Science or equivalent
• Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
• Experience in agile delivery within the context of large technology change programmes.

Knowledge/skills:

• Certified SAFe and PMI ACP (additional certifications such as PMI, Prince 2, CSM desirable) with 5+ years of practical application of the Scrum Management discipline.
• Well-versed in the use of tools of software delivery e.g. ServiceNow ITBM, MS Office suite, JIRA, Confluence etc.
• Good architectural knowledge of large scale systems.
• Ability to effectively communicate specialist information in an understandable format to all stakeholders.
• Excellent communication skills, focusing on core scrum values of openness, honesty and respect.
• Hands-on leader with strong people skills.

Leadership role: Yes

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city.