Agentforce Technical Architect
Salesforce · India - Hyderabad ·
- Category
- Architecture
- Experience
- 2+ years
Salesforce · India - Hyderabad ·
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Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Agentforce Technical Architect successfully designs and manages the delivery of complex AI Salesforce solutions for our customers. These technologies include--but are not necessarily limited to Agentforce products and APIs, Apex/ Lightning, mobile development technologies, and integration/ETL technologies. You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API’s as well as a strong development background.
Responsibilities:
Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits
Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases
Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects
Translate business requirements into well-architected solutions that best leverage the Salesforce platform
Build reusable accelerators, play books, and reference architectures that address critical product gaps and directly shape the agentic platform roadmap
Conduct feasibility research on novel use cases — determining what's possible, what's not, and what needs to change in the product to get there
Provide oversight and governance of Salesforce projects
Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
Maintain a target billable utilization aligned to the role
Ability to understand a project and deep dive to debug issues
From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
Liaise with Salesforce product teams to support client implementations
Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
10+ years of Salesforce platform experience with minimum 2 years of experience as Architect.
Demonstrated experience deploying AI/LLM-based solutions — including agentic frameworks, prompt engineering, and retrieval-augmented generation (RAG)
Agentforce delivery: Experience in at least 2 end-to-end Agentforce projects/AI Projects with involvement in discovery, solution design, implementation, rollout, and defining the customer roadmap for enhancements.
Hands-on working knowledge across Agentforce capabilities including: Agent development, Agent security / access controls, guardrails, Deployment & environment strategy, testing approach
Expertise supporting agent deployment, testing, and release management, including functional testing, grounding validation, and regression testing across environments.
Experience with monitoring agent performance, refining prompts, and optimizing response quality based on user feedback and usage analytics.
Strong diagnostic and problem decomposition instincts — able to pinpoint whether a failure is a product bug, a configuration error, or a data issue, even in low-documentation environments
Expert level understanding of the Salesforce product suite, including Sales, Service & Experience clouds.
Understanding of systems architecture and ability to design scalable performance-driven solutions
Understanding of key design patterns and large data volume limitations and best practices
Understanding of data sharing and visibility considerations and how these play into platform architecture
Familiarity with platform authentication patterns (SAML, SSO, OAuth)
Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
Experience with platform security capabilities (TLS, SSL)
Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
Active Salesforce certifications or ability to achieve relevant certifications upon hire
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
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