Agent Admin Manager

ROLES AND RESPONSIBILITIES

• Manage the full lifecycle of agent relationships such as onboarding, contract renewal, compliance checks.
• Ensure agents compliance with roles and regulations.
• Coordinate with legal and compliance teams to manage agent contracts and updates to licensing requirements.
• Conduct periodic audits of agent documentation, licenses, and operational status.
• Track agent sales performance Vs targets and provide recommendations to improve.
• Analyze trends and prepare agents performance reports for management.
• Support agents with sales forecasting, promotional planning, and stock level coordination.
• Act as a liaison between the company and the agent network to ensure timely communication of policies, updates, and product information.
• Organize agent training sessions, product education, and compliance workshops.
• Address agent queries and operational issues promptly.
• Develop and maintain standard operating procedures (SOPs) for agent administration processes.
• Recommend improvements in workflows to enhance agent efficiency.
• Collaborate with relevance teams to enhance digital tools for agent management.

REQUIREMENT

• Bachelors degree in business administration, management
• Minimum 3 years of relevant experience, preferably in FMCG/beer/beverage practice.
• Strong negotiation, interpersonal skills, able to present well with senior leaders
• Excellent organizational, analytical, and communication skills
• Self-driven and results oriented o Proficiency in Microsoft Excel, PowerPoint, and reporting tools
• Familiarity with distributor/agent models used in FMCG/beer/beverage
• Able to work odd hours and under stressful conditions