Aftersales Manager
steveneagell · Toyota Romford ·
- Seniority
- Junior
- Employment
- Full time
- Category
- Management
- Experience
- 2+ years
Salary: Competitive with OTE: £70,700 with over achievement ability up to £82,700.
Contract: Permanent - Full Time
Must Have: A minimum or 2 years’ experience in Aftersales / Service Manager roles is essential
About Steven Eagell
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.
As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
Your Responsibilities as an Aftersales Manager:
- Lead and support the Aftersales team, ensuring excellent customer service and clear role understanding.
- Manage daily Service Department operations to achieve targets for workshop productivity, labour sales, and parts sales.
- Ensure Aftersales processes are followed, including vehicle inspections and customer handover procedures.
- Monitor and manage parts stock levels, availability, and supplier relationships.
- Resolve customer queries and complaints in collaboration with other departments.
- Support team development through coaching, training planning, and recruitment.
- Oversee warranty claims, subcontracted work, service valeting, and driver activities.
- Approve goodwill gestures, discount, and manage local Aftersales promotions and marketing.
- Work closely with the wider dealership management team to improve performance and deliver a seamless customer experience.
What we are looking for in an Aftersales Manager:
- Minimum 2 years’ experience in an Aftersales Manager or Service Manager role within the automotive industry.
- Outstanding leadership and people development skills.
- Excellent organisational and operational management abilities.
- A customer-focused mindset with a passion for delivering exceptional service.
- Commercial awareness and the ability to drive department performance.
- Confident communication and problem-solving skills.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health