AFTER SALES SERVICE TECHICIAN

Company Overview

Scantruck Engineering Pte Ltd, established in 1984, is a leading distributor of trucks, equipment, and spare parts in Singapore and Malaysia. The company specializes in Komatsu forklifts, offering extensive inventory, delivery, and 24/7 mobile service support with experienced technicians.

Job Summary

You will manage customer relationships, coordinate workshop operations, and drive sales to ensure profitable vehicle repairs and services. Collaborate with vendors and mechanics to deliver timely, high-quality solutions that meet customer needs and company targets.

Responsibilities

• Build and maintain strong relationships with fleet managers and drivers to enhance customer loyalty
• Manage customer expectations throughout the repair and service process to ensure satisfaction
• Recommend value-added services to increase business revenue and customer retention
• Serve as a trusted service advisor by providing expert guidance to customers
• Handle daily sales enquiries for repairs and workshop services, ensuring prompt responses
• Prepare accurate quotations and obtain customer approval before commencing work
• Manage vehicle intake and oversee repair completion to maximize profitability, whether in-house or subcontracted
• Own sales performance and consistently achieve or exceed sales targets
• Collaborate with workshop supervisors to schedule servicing and repairs efficiently
• Source spare parts and external services in coordination with the team to support timely repairs
• Monitor work-in-progress closely to maintain vehicle turnaround schedules
• Source, negotiate, and coordinate with external service providers for specialized jobs to control costs
• Manage cost and margin across the vendor-to-company-to-customer chain to ensure profitability
• Coordinate external repairs for minor accident work to maintain service quality
• Apply technical knowledge gained through theory and hands-on experience with mechanics to support repair work
• Assist mechanics with complex repairs when required to ensure effective problem resolution