The Market Customer Director (MCD) acts under the authority of the Region Vice President of After-Sales and is responsible for the effective operation of all service & parts departments within the assigned Market. The primary focus of this role is to ensure business growth and improve the customer and associate experience. The CCD is responsible for directing the appropriate resources to most effectively implement, sustain, and ensure compliance with all AutoNation core processes. The CCD is accountable for the financial performance, customer satisfaction, marketing, manufacturer relations, staffing, and overall coordination of the service & parts activities within the region.
Job Responsibilities: - Provide quantitative/qualitative analysis of service & parts operations performance (financial, CSI, warranty trends, inventory performance, facility utilization). - Direct specific actions/accountability to address any out-of-line conditions or to capitalize on opportunities by priority. - Assist After-Sales Managers (Service and Parts Managers) & GM’s in development of and follow-up on “results oriented” business unit action plans. - Champion AutoNation initiatives within the region (assess, train, implement, certify, etc.,). - Business unit interaction through in-store visits, telephone, and written correspondences. - Provide feedback to the market, regional and corporate staff based on the contacts. - Involvement in and coordination of collective marketing efforts. - Monitor morale & advise leadership of the region on appropriate courses of action. - Develop succession plan within the region for continuous service & parts operations development. - Oversight of the collective recruiting, selection, and staffing of store fixed operations in the region. - Recruit, develop, and inspire high performing teams. - Evaluate and coordinate training initiatives / recognition and team building. - Participate in the annual budget preparation and validation with quantifiable data and initiatives. - Compliance and reporting of any activity that would expose the corporation to avoidable risk. - Effective leadership of assigned staff / coordinate external resources. Mandatory Qualifications: - High School graduate or equivalent. - 5 to 8 years Automotive Service and Parts leadership or equivalent experience (store level and multi-unit level). - Valid driver’s license. - Prior managerial accounting & P/L responsibility. - Reside or willing to relocate to primary region of responsibility. Preferred Qualifications: - Four-year college degree. - Industry knowledge (operations, management, insurer relations, etc.,). - Ability to analyze and interpret financial operating reports. - Experience in service, parts, and/or collision business operations. - Current in industry trends, process, and procedures. - Exposure to advanced production principles. - Demonstrated communications skills, both written and oral. - Demonstrated project management, presentation, and training skills. - Proficient in Microsoft Office applications. AutoNation is an equal opportunity employer and a drug-free workplace.
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.