Industry/Sector
Not Applicable
Specialism
Salesforce
Management Level
Manager
Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
Those in Salesforce system integration at PwC will focus on connecting Salesforce with other systems, applications, or databases to enable seamless data flow and process automation. You will be responsible for designing, developing, and implementing integration solutions using various integration technologies and tools, such as Salesforce APIs, middleware platforms, and web services.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear, impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients, share alternative perspectives, and act on client feedback.
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
- A career in our Managed Services team will provide you an opportunity to collaborate with a wide array
- of teams to help our clients implement and operate new capabilities, achieve operational efficiencies,
- and harness the power of technology. Our Application Evolution Services team will provide you with the
- opportunity to help organizations harness the power of their enterprise applications by optimizing the
- technology while driving transformation and innovation to increase business performance. We assist
- our clients in capitalizing on technology improvements, implementing new capabilities, and achieving
- operational efficiencies by managing and maintaining their application ecosystems. We help our clients
- maximize the value of their Salesforce investment by managing the support and continuous
- transformation of their solutions in areas such as sales, service, marketing and customer relationship
- Management.
Minimum Degree Required (BQ) *:
Bachelor’s Degree
Degree Preferred:
Bachelor's degree
Required Field(s) of Study (BQ):
Preferred Field(s) of Study:
Computer and Information Science, Management Information Systems
Minimum Year(s) of Experience (BQ) *:
- US
- Minimum of 5 years of experience
Certification(s) Preferred:
Salesforce.com certifications:
- Certified Administrator, Certified Developer, Certified Business Analyst, or Certified Sales/Service Consultant;
- Additional specialized Salesforce.com certifications such as Marketing Cloud, Experience Cloud, App Builder, AI Associate
Preferred Knowledge/Skills *:
Demonstrates extensive level of abilities and/or a proven record of success identifying and addressing client needs:
- Trains junior team members to develop skills in specific Salesforce domains;
- Analyzes and customizes Salesforce seasonal release notes for engagements, presenting to clients;
- Serves as a SME for resolving complex production support issues and enhancements;
- Develops expertise in specific application functions/capabilities;
- Identifies opportunities for enhancing and/or deploying new functionality based on ticket data trends or changes in client requirements;
- Leads testing automation efforts;
- Conducts ticket procedure and other status calls with clients within specific area of expertise;
- Leads design, development, and deployment of enhancements;
- Identifies automations and designs solutions to improve service delivery or simplify application processes for end users;
- Manages a support ticketing queue with multiple open items, demonstrating good written and oral communication skills;
- Liaises with internal engagement leaders, reporting wins, risks, and concerns;
- Coaches and mentors staff as necessary for success;
- Supports engagement management activities, including financial management;
- Owns and fosters client relationships;
- Leads resource planning for managed engagements;
- Possesses fundamental knowledge and experience in support/service management;
- Conducts fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are thorough using fit and gap analysis templates;
- Creates functional requirements documents based on templates and presents them to Stakeholders as well as Business Leads and Subject Matter Experts for signoff;
Helps the team through the development life cycle of major and minor enhancements, providing key inputs during design, migrating data from external systems, conducting and supporting solution testing, building test cases, assisting with functional, system and user acceptance testing, and supporting user and administrator training;
Develops and provides guidance on Salesforce and managed services industry benchmarks, including DevOps;
Ability to generate analytical insights and process improvement recommendations from application support tickets or enhancements data;
Understanding of enterprise applications to which Salesforce.com clouds (for example:
- Sales, Service, Marketing, Revenue, Slack, MuleSoft) is commonly integrated to enable an end-to-end ecosystem for enterprise customers (e.g., SAP, Oracle, Marketo and related cloud and/or on-premises ERP business applications);
- Able to understand and articulate business or technical requirements and propose solutions after performing due diligence;
- Deliver and track the delivery of issue resolutions to meet the SLA’s and KPI’s;
Experience in:
- Development methodologies, including Agile;
- Application technology stack for Salesforce;
- DevOps processes and tools; and,
- ITIL process knowledge/understanding is highly preferred.
- Should have strong technical skills in Salesforce to provide solution architecture, design trade-offs, and ability to decipher design choices.
- Ability to provide technical leadership setting best practices including quality of design, implementation, maintenance, and support.
- Extensive experience in Force.com platform using Apex, Lightning and LWC.
- Solid implementation support experience using Sales / Service / Custom cloud.
- Solid experience in Web services, REST API and implementing common integration patterns between Force.com, ERP and CRM systems.
- Should have strong experience in working with middleware that supports Salesforce platforms like Mulesoft, Boomi, Informatica, Tibco, and Fusion middleware.
- Ability to define Data migration strategies considering data volumes, external environments and migration approach.
- Ability to address security complexities, and design solutions aligning with Salesforce security models.
- Should have managed multi environments, multi regions complex implementation support projects and therefore able to define environmental and deployment strategies.
- Experience in working with SLDS, HTML, CSS, Ajax, JavaScript, jQuery.
- Experience in working with a broad range of emerging Salesforce products – B2B Commerce, Tableau CRM, CG Cloud, MFG Cloud, Loyalty cloud and Slack.
- Should have good exposure to working prominent AppExchange products aligned to different industries.
- Good experience with proposal activities like RFI/RFP analysis, RAID analysis, resource and effort estimation for Salesforce projects.
- Extensive experience managing and delivering multiple projects using Agile Methodology.
- Able to run practice initiatives and enable capabilities within the Salesforce practice.
- Good experience in articulating Point of Values and defining Go-to market solution.
- Review releases from Salesforce on a regular basis to determine new features that are appropriate for end users.
- Define, develop, and follow best practices in Salesforce.
- Able to handle data management inclusive of data load, data translation, data hygiene, data migration and integration.
- Proven ability to look at technical processes from a strategic standpoint and understand the inter-relationships.
- Recommend to team members or customers the appropriate and optimal use/configuration of a custom build solution.
Familiarity building custom solutions on:
- SAP, Oracle, MS-SQL Server, or other RDMS.
- Proven track record of writing, interpreting, and managing deliverables of a consulting engagement.
- Awareness of the changing Cloud ecosystem and adjust to new technologies, methods and apps.
- Strong communication skills, negotiation skills, and conflict resolution.
- Possess advanced Salesforce certifications and Certified as Scrum Master.
Travel Requirements
Not Specified
Job Posting End Date