Administrative Specialist, Sales Support

• Receives inbound Key+ tier leads and establishes relationships to qualify and facilitate customer introductions to UL sellers.
• Networks to make new business contacts using market research, web-based tools, and social media; follows the standard operating procedures and approaches contacts via electronic communication methods (email, phone, video, etc. ).
• Understands customer needs and can identify potential opportunities for UL to provide value. Ensures smooth handoffs to sellers to maximize conversion of lead to sale.
• Works under moderate level of supervision to qualify inbound and outbound leads generated by multiple channels (e.g.
• marketing, customer outreach, Field Engineers, etc.) to ensure prospect meets a defined set of criteria.
• Follows leads through beginning of sales cycle, handing off qualified leads to the appropriate salesperson, tracking leads through sales cycle, and ensuring lead follow-up.
• Maintains industry knowledge to understand customer needs and opportunities for UL products / services.
• Provides inbound and outbound lead generation and qualification for Account Executives (AEs) with which they are aligned in order to support Key+ new logo acquisition.
• Provides inbound and outbound lead qualification support for existing accounts in the Key+ tiers; routes additional qualified inbound leads to appropriate sellers in the Commercial and SMB tiers.
• Collaborates with account teams to understand and build optimal lead pipeline and more efficiently qualify and identify high-potential leads from existing accounts.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

• 2+ years of experience in sales, business development, customer service, account management, project coordination, or similar customer-facing roles.
• Strong English communication skills, both written and verbal.
• Experience engaging customers via phone, email, and virtual meetings.
• Proficiency with Microsoft Office applications and CRM systems.
• Excellent organizational, time management, and relationship-building skills.

What you’ll experience working for ULS

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.

That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.

This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.

Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.

Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.

Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit

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