Administrative Specialist (HealtheVet Program Manager)

The Robert J. Dole Wichita VAMC is seeking a qualified individual to serve as the Connected Health Coordinator within the Health Informatics department.

The Connected Health Program includes Department of Veterans Affairs programs, communication tools, websites, and applications used to support Veterans, families, caregivers, and VA staff in accessing virtual health services. Connected Health modalities include My HealtheVet, Secure Messaging, VA Video Connect, VA Mobile applications, online scheduling, telehealth applications, and other virtual health technologies implemented by VA. The position coordinates local implementation, utilization, education, communication, outreach, and operational support for Connected Health programs at the Robert J. Dole VA Medical Center and associated outpatient clinics. Responsibilities include supporting Veterans and staff in the use of Connected Health resources, implementing national and Veterans Integrated Service Network initiatives at the facility level, providing training and outreach, monitoring participation and user experience, evaluating barriers to program utilization, and recommending local improvements based on program data and feedback. The position develops and coordinates local Connected Health implementation and outreach activities consistent with established national, Veterans Integrated Service Network, and facility program objectives. Responsibilities include identifying target audiences, communication needs, available resources, implementation requirements, and operational barriers and developing recommendations for consideration by the Facility Telehealth Coordinator and other responsible officials. Duties include but are not limited to; Coordinates day-to-day implementation and administrative support for Connected Health programs, with emphasis on My HealtheVet, Secure Messaging, and other assigned virtual health applications. Assists Veterans with account access and use, troubleshoots routine My HealtheVet account issues, performs authorized administrative portal functions, and refers unresolved technical issues through established support channels. Prepares reports, presentations, informational materials, and other program products to communicate program activities, participation trends, implementation issues, and recommended improvements. Coordinates with clinical staff, administrative personnel, Clinical Applications Coordinators, information technology support, Connected Health personnel, Veterans Integrated Service Network staff, national program offices, and help-desk resources to resolve implementation and user-support issues. Provides direct assistance to Veterans, families, caregivers, and VA staff using Connected Health resources. Answers program questions, assists users in navigating My HealtheVet and other virtual health tools, resolves routine access problems, explains available services, and refers matters requiring specialized technical or program assistance through established support channels. Adjusts explanations and assistance based on users' familiarity with technology and the nature of the access problem. Provides follow-up as appropriate and coordinates resolution of issues involving other facility, Veterans Integrated Service Network, or national resources. Work Schedule: Monday - Friday 07:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Administrative Specialist (HealtheVet Program Manager)/PD10591-0 and PD10590-0

You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.