Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Administrative Coordinator

DEPARTMENT: Casino Operations

GRADE/FLSA STATUS: H10—Non-Exempt

BADGE TYPE/COLOR: Work Permit--Green

REPORTS TO: Administrative Supervisor

SUPERVISES: NA

JOB SUMMARY:

Responsible for the administrative support of the Operations Division.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

• Responsible for the daily issuance of sensitive cards (includes but is not limited to: SDS, Exxon Mobil, etc)

• Responsible for all property sensitive key and lock maintenance (includes but is not limited to repair and replacement, documentation, inventory, communication, etc)

• Responsible for the daily issuance of sensitive and controlled keys (includes but is not limited to tracking, daily inventory, acceptance and removal, employee access, etc)

• Responsible for maintaining confidential information and records (includes but is not limited to pay rates, attendance, medical statements, phone records, personnel data, etc)

• Responsible for updating and maintaining accurate records and reports of confidential material for divisional leaders on a regular basis (includes but is not limited to: Property Exxon Mobil account transactions, Guest Reimbursement, Employee Attendance records, manuals, and policies, etc)

• Responsible for ensuring ICP requirements of employees on duty (monetary access, equipment access, etc)

• Responsible for processing and maintaining property guest satisfaction program

• Responsible for testing and tracking all communication equipment, including performing minor repairs

• Responsible for maintaining, distributing, and tracking all divisional supplies and equipment

• Responsible for tracking attendance for departments

• Answer company phones while maintaining a professional demeanor

• Assist with the communication of, and is responsible for adhering to, current promotional programs, property information, policy changes, divisional operations, etc as they relate to the position, job responsibilities and the property

• Assist in property advertising and promoting by ensuring legal documents and accurate guest information is acquired and processed

• Interact with internal guests and external vendors

• Interact with corporate auditors and property inspectors to ensure compliance of area

• Proactive in anticipating guest and coworkers needs

• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

• High school diploma or GED required

• Six months experience in the casino industry preferred

• Must demonstrate the following essential knowledge and skills:

• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

• Neat, professional appearance with excellent personal hygiene

• Team player

• Organized and deadline oriented

• Self-starter; must work without close supervision

• Possess strong written and verbal communications skills

• Excellent attendance record in previous position

• Documented teamwork behaviors and attitudes along with specific responsibilities

• Knowledge of UKG Dimensions and Virtual Roster

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be physically mobile with reasonable accommodations

• Must be able to lift up to 30 pounds and carry upward to 20 pounds

• Must be able to stoop, bend, reach, kneel, twist, squat, climb and grip item

• Must be able to respond to visual and aural cues

• Must be able to read, write, speak, and understand English

• Must be able to work at a fast pace and in mentally and stressful situations

• Must attend to multiple tasks simultaneously

• Must work in a secured environment with limited personnel access

• Must be able to stand for prolonged periods of time

• Must have manual dexterity and coordination to operate office equipment, including adding machine, computers, fax machine and photo copier

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality and secondhand smoke

• Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 2.17.22