Administration - Project Manager - Glazing Systems Program

Position Summary
The Project Manager – Glazing Systems Program is responsible for developing, launching, and managing a new glazing systems program at Apex Aluminum. This role serves as the internal and external lead for the program and acts as the primary liaison between the system provider, Apex Sales, Production, Quality, customers, and installation partners.
This position will build the end-to-end program framework required to successfully promote, sell, and support a pre-engineered glazing system supplied by a third-party system provider. The role combines program development, technical expertise, customer engagement, and field support responsibilities.
The incumbent will act as the internal subject matter expert for the glazing system and “own” the product line within Apex, ensuring successful commercialization, technical integrity, and customer adoption.

Key Responsibilities

1. Program Development & Product Ownership

Develop and implement the full glazing systems program, including structure for promotion, sales enablement, technical support, and customer delivery
Define and maintain the operating model for how the glazing system is positioned, sold, and supported within Apex
Act as the internal owner of the glazing system product line
Formalize the system provider commercial framework, including compensation structure and program alignment
Establish internal processes for quoting support, technical validation, and program execution

2. Technical Expertise & Engineering Coordination

Serve as the internal subject matter expert for the glazing system, including profiles, components, and installation requirements
Ensure alignment between system design and Apex extrusion capabilities
Coordinate technical requirements with system provider, including updates, modifications, and clarifications
Support technical validation of system applications in coordination with internal teams

3. Submittals, Documentation & Compliance

Support and coordinate technical submittals, shop drawings, and system documentation as required
Ensure glazing system applications align with applicable building codes, standards, and performance requirements
Provide technical input for project-specific requirements including structural, thermal, and installation considerations
Maintain program documentation standards for internal and external stakeholders

4. Sales & Customer Support

Act as technical liaison for Apex Sales team during the sales cycle
Support customer engagement with technical presentations, product positioning, and solution development
Identify and develop key strategic customers for the glazing systems program
Respond to customer technical inquiries related to system design, application, and installation

5. Installation Support & Field Engagement

Provide onsite support at customer project sites during installation of Apex glazing systems, as required
Support installers and contractors with technical guidance during installation phases
Troubleshoot installation-related issues and provide corrective recommendations
Validate system performance and installation quality during field visits
Support post-installation reviews and feedback collection

6. Cross-Functional Coordination

Coordinate closely with system provider to ensure technical and commercial alignment
Work with Apex Sales, Production, Engineering, and Quality teams to ensure program success
Act as the central point of coordination for all glazing system-related activities within Apex
Facilitate communication between internal teams and external stakeholders (customers, consultants, installers)

7. Warranty, Issues & Continuous Improvement

Support investigation of field issues and installation-related concerns
Coordinate root cause analysis with Quality and system provider
Contribute to resolution of warranty-related or performance issues
Gather feedback from customers and installers to improve system performance and program effectiveness

Role Requirements

7+ years of experience in aluminum extrusion, glazing systems, façade systems, or related construction/manufacturing environments
Experience in technical project, product, or program management roles in building envelope systems
Exposure to installation, field support, or technical services in glazing or façade systems
Experience working with cross-functional teams including sales, operations, quality, and external vendors or system providers
Experience interacting with contractors, installers, or construction project stakeholders (preferred)

Technical Knowledge

Strong understanding of aluminum extrusion profiles and their application in glazing or façade systems
Knowledge of glazing system installation methods and field execution requirements
Familiarity with technical drawings, shop drawings, and submittal processes (preferred)
Understanding of building codes, façade performance requirements, and installation standards (preferred)

Competencies

Strong technical aptitude with ability to understand and explain complex glazing systems
Program ownership mindset with ability to build structure from concept to execution
Strong cross-functional collaboration and stakeholder management skills
Customer-focused problem solving and responsiveness
Ability to work in ambiguity and develop new processes
Strong communication skills across technical and commercial audiences
Hands-on, field-oriented mindset with willingness to support onsite activities
Strong organizational and prioritization skill