Admin Support I Parks and Recreation

Job Summary:

The Administrative Support I position ensures fulfillment of our mission through the welcoming of guests to recreation facilities, providing guest support, performing varied clerical/receptionist work, and supporting staff within the Recreation Department. This position oversees concession stand operations at Barnes/Fairgrounds Ballfields and Winona Pool, including interviewing, hiring, training, scheduling, inventory, ordering and supervising part-time seasonal concession staff.

The schedule for this position is Tuesday through Friday from 1:00 PM to 9:15 PM, with Saturday shifts that vary seasonally—between 5:30 AM and 6:15 PM from December to February, and between 9:00 AM and 8:00 PM from March to November.

The salary range for this position is $20.97- $28.32 per hour with a hiring range of $20.97 - $24.64, depending on qualifications and experience. First reading of applicants to take place on Monday, 9.14.26 at 12:00 P.M. M.S.T.

A current resume is required, and a cover letter is preferred.

Join the City of Loveland where your passion for recreation shines! Our passion is making the Chilson Recreation Center a place for our visitors and staff a fantastic place to be. We believe in working hard, having fun and providing an amazing experience to the City of Loveland!

Apply today to join more than 800 employees who work to meet the core values of:

• Accountability & Integrity
• Transparency & Honoring the Public Trust
• Collaboration, Innovation
• Safety
• Excellent Service with Courtesy and Kindness.

Our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Essential Functions:

• Provides exceptional guest services, in person and over the phone, completing transactions of various types, collecting appropriate fees, and informing users of potential opportunities and services available.
• Greets guests, accepts and processes passes and registrations for all activities within the Recreation Center and Department.
• Will be responsible for opening and/or closing the facility/facilities on certain days of the week.
• Conducts facility tours and checks out equipment.
• Assists with overall supervision of front and check-in desk operations including part-time clerks; relative to part-time staff, assists with training, communicating new procedures and other duties as needed.
• Maintains work area, facilities, supplies and equipment to ensure a safe and sanitary environment.
• Attends and participates in staff meetings and trainings.
• Assists in the training of new staff.
• Responsibilities include learning and training on the recreation management software (RecTrac), as well as assisting with its administration and support.
• Resolves safety and administrative concerns by applying appropriate policies and procedures and through positive collaboration and team interaction and involvement with Facility Manager, Facility Management Team, other staff members, and the public.
• Supports all Recreation staff with various needs.
• Performs administrative tasks as assigned by the Facility Coordinator-Guest Services.

Other Job Functions:

• Assists with maintenance of various clerical records, computer database systems, merchandise inventory, lost/found system, brochure rack, laundry and numerous other systems.
• Actively participates in continual process improvement efforts within the facility and division.
• Assists with emergencies, maintenance and upkeep of the facility.
• May set up and tear down equipment used for special events or activities.
• Preparation of concession stands, including County Health Department inspections and post season winterization
• Establishes concessions menus to ensure maximum profit generation and customer service
• Prepares orders for concessions food & supplies; daily inventory, stand stocking and quality control
• Requires cross training in other areas.
• Performs other duties as assigned.

Qualifications:

Education:

• High School graduate or GED required.

Experience:

• Required: 1 year work experience performing similar guest service and clerical duties including high degree of public contact and guest relations in a fast-paced environment, and experience with Microsoft Office including Word, Excel, Outlook.
• Preferred: Some experience with Microsoft Office suite, point of sale systems, guest membership management systems, and class registration processing systems highly desirable.

Certifications:

• Current Fist Aid and CPR certification required or must be obtained within 90 days of hire.
• Must possess a valid driver's license.

Knowledge, Skills, and Abilities:

• Ability to provide outstanding customer service to a diverse guest population in a fast paced, chaotic environment.
• Ability to establish and maintain effective working relationships with supervisors, peers and City staff, including the ability to follow directions and demonstrate professional behavior.
• Demonstrate time management skills by beginning and completing assigned tasks and/or utilizing time effectively.
• Leadership, teamwork, interpersonal skills and excellent customer service skills required.
• Communicate effectively and diplomatically both verbally and in writing with co-workers and patrons.
• Listen, interpret needs quickly and act promptly.
• Remain calm and professional while problem solving effectively.
• Work with children of all ages in a coaching or instructional capacity..
• Organizational & prioritization skills required with attention to the details.
• Effective time management and task execution skills required.
• Flexible schedule required with ability to work days, evenings and weekends and holidays.
• Operate city vehicles safely.
• Effectively present verbal and written information and respond to questions from guests, program participants, co-workers, contractors, supervisors and other City employees.
• Follow and enforce all rules, regulations and policies.
• Recognize safety hazards and sanitation issues and to notify supervisors.
• Remain composed in emergency situations, make sound judgment and work effectively with guest and other recreation staff under stressful circumstances.
• Safely operate a variety of recreation & concessions related equipment.
• Problem solve in a fast-paced environment.
• Demonstrated skill in the use of standard office equipment, computers and various application programs including recreation related specialty software applications.
• Complete fee transactions quickly and accurately; prepare daily cash report using math principles.

Physical Demands and Working Conditions:

• Constant: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.

Working Environment:

• Constant: Exposure to routine office noise and equipment.
• Occasional: Exposure to hazards that are predictable or well protected against.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

A vibrant community, surrounded by natural beauty, where you belong!

Benefit Eligible Benefits Package Includes:

• Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
• A Dedicated, exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit for more information.

Employment offers will be conditional on the successful completion of a driving record and background check including criminal history sex offender search.