Admin Assistant_Jr. IT Support Tech
THRESHOLD ENTERPRISES LTD · Scotts Valley Headquarters - Scotts Valley, CA 95066 ·
- Seniority
- Junior
- Category
- Support
Entry-level Administrative Assistant / Junior IT Support Tech at Threshold Enterprises' Scotts Valley, CA headquarters. The role supports the IT team with purchasing, contracts, scheduling, and documentation while providing desktop and handheld device support to end users. Core tech: Windows, MS Office, ERP user assistance, WebEx.
This is an entry level position. New college graduates or people with limited experience (but have a positive attitude and willingness to learn) are welcome to apply.
Summary of Job Duties:
The Administrative Assistant / Junior IT Support Tech. will help support the IT team with various administrative tasks and provide technical support to workstation users and handheld device users. They will assist IT System Support Technicians as needed. This position helps optimize the efficiency of the technical team by relieving them of certain administrative functions and other routine tasks.
Specific Job Duties:
- IT related purchasing and requisition management. Follow full cycle until receipt or item/service purchased
- Assist technical support staff with setting up and maintaining hardware systems to support end users.
- Develop a good understanding of the organizations ERP software. Assisting users with issues as needed.
- Assist in creating documentation for IT related functions
- Schedule meetings in Outlook and circulate agendas as needed
- Create WebEx meeting invites as required
- Organize and maintain all IT related contracts and schedule of payments
- Help prepare IT related All Company notifications to aid with communications
- Direct employees to the appropriate IT team member for assistance
- Documentation filing and organization or various records
- Attend key meetings and taking meeting notes for subsequent distribution
- Perform all other tasks as assigned by Threshold management
Minimum Qualifications Required:
- Experience providing desk top support to end user.
- Working knowledge of MS Windows operating systems.
- Excellent written and verbal communication skills in English
- Ability to maintain confidentiality
- Ability to take direction from various team members and work with limited supervision
- Excellent organizational and time management skills
- Working knowledge of standard office equipment (copier, printer etc.)
- Proficiency in MS Office including; Word, Excel, Outlook and PowerPoint
- Must be able to lift and carry 15 lbs. a short distance
- High school diploma or GED. College grad preferable
- Pass administrative skills testing with minimum of 80%