Acquiring Solution Designer – Merchant Payments, POS & Digital Transactions

Job Summary

Synechron is seeking an Acquiring Solution Designer with 8+ years of experience in payments, solution analysis, business analysis, or related technology roles. The position will focus on Merchant Acquiring and payment capabilities, including authorization, POS, ATM, e-commerce, clearing, settlement, scheme compliance, mobile wallets, contactless payments, and tokenization.The role will coordinate with business and internal stakeholders to gather, analyze, assess, and document requirements. The position will support solution definition, improve delivery clarity, and enable successful implementation of payment products and enhancements.

Software Requirements

Required

• Experience using current and supported versions of requirements management, project tracking, collaboration, documentation, presentation, and process-mapping tools.

• Proficiency in creating:

  • Business requirements documents.

  • Functional specifications.

  • Use cases.

  • User stories.

  • Acceptance criteria.

  • Process flows.

  • Data and interface requirements.

• Experience with requirements traceability, issue tracking, change management, and delivery reporting tools.

• Familiarity with Agile/Scrum planning and collaboration tools.

• Ability to document payment flows, business rules, system interactions, data flows, dependencies, risks, and assumptions.

• Experience using diagramming or modeling tools to represent processes, solution flows, data flows, and integrations.

• Understanding of tools and practices used for API documentation, testing, defect management, and release validation.

Preferred

• Experience with payment orchestration, transaction monitoring, API management, integration, or solution modeling tools.

• Familiarity with payment testing, transaction simulation, reconciliation, and settlement validation tools.

• Experience with data analysis and SQL-based validation tools.

• Knowledge of cloud-based payment platforms and solution documentation tools.

• Familiarity with product analytics, operational reporting, and service monitoring tools.

Overall Responsibilities

• Collaborate with stakeholders to gather, analyze, validate, and document business requirements related to Merchant Acquiring.

• Conduct feasibility assessments in coordination with Solution Architects and technical teams.

• Develop detailed business requirements documents, use cases, functional specifications, user stories, acceptance criteria, and process maps.

• Analyze payment journeys and processes covering authorization, POS, ATM, e-commerce, clearing, settlement, reconciliation, and related operations.

• Assess impacts across acquiring, issuing, merchant, payment, operations, compliance, technology, and customer-facing functions.

• Work with Product, Business, Operations, Compliance, Development, Testing, Architecture, and other cross-functional teams.

• Support solution design by defining functional flows, business rules, integration requirements, data requirements, and non-functional considerations.

• Contribute to digital payment capabilities, including mobile wallets, contactless payments, and tokenization.

• Ensure requirements address payment controls, operational needs, compliance obligations, security, scalability, and customer experience.

• Participate in Agile/Scrum ceremonies, backlog refinement, sprint planning, reviews, retrospectives, and release planning.

• Support test planning, test-case reviews, defect clarification, user acceptance testing, release validation, and post-implementation analysis.

• Manage multiple projects or workstreams, prioritize activities, track progress, and escalate risks and issues when required.

• Identify opportunities to improve payment processes, solution quality, delivery efficiency, and sustainable use of technology resources.

Technical Skills (By Category)

Programming Languages

Essential

• Ability to understand application behavior, system interfaces, technical dependencies, and payment technology concepts.

• Ability to translate business requirements into functional and technical specifications.

• Understanding of APIs, services, system integrations, data flows, and transaction processing.

• Ability to review technical documentation and communicate effectively with development and architecture teams.

Preferred

• Basic SQL knowledge for data validation, reconciliation, and transaction analysis.

• Familiarity with JSON, XML, and other formats used in payment integrations.

• Basic understanding of scripting or programming concepts used in payment testing and automation.

Databases/Data Management

Essential

• Understanding of data entities, relationships, data flows, data quality, and data validation.

• Ability to define data requirements, field mappings, business rules, and reconciliation requirements.

• Understanding of transaction, merchant, customer, account, authorization, clearing, settlement, and reporting data.

• Ability to consider data privacy, data integrity, retention, and access requirements.

Preferred

• Working knowledge of SQL for transaction analysis and requirement validation.

• Experience with payment data mapping, reconciliation, settlement, and reporting requirements.

• Familiarity with data migration, data lineage, data governance, and master data concepts.

• Understanding of data requirements for tokenization, mobile wallets, and contactless payments.

Cloud Technologies

Essential

• Understanding of cloud-based and on-premises payment solution concepts.

• Awareness of cloud considerations related to scalability, availability, performance, security, resilience, and operational support.

• Ability to assess the impact of cloud architecture decisions on business processes and payment operations.

Preferred

• Experience documenting requirements for cloud-based payment platforms, APIs, or integrations.

• Familiarity with cloud migration, modernization, and distributed payment applications.

• Understanding of cloud monitoring, identity management, access controls, and operational resilience.

• Awareness of cost-efficient and sustainable cloud resource utilization.

Frameworks and Libraries

Essential

• Understanding of business analysis, solution analysis, Agile delivery, requirements management, and process modeling practices.

• Ability to apply structured techniques for stakeholder interviews, workshops, process analysis, feasibility assessment, and requirement validation.

• Knowledge of customer-centric digital payment journeys and service design principles.

Preferred

• Familiarity with payment processing, acquiring platforms, transaction routing, authorization, clearing, and settlement processes.

• Knowledge of mobile wallet, contactless, tokenization, and e-commerce payment solution patterns.

• Experience with API, microservices, event-driven, and integration architecture concepts.

• Familiarity with payment reconciliation, disputes, chargebacks, fraud controls, and merchant servicing processes.

Development Tools and Methodologies

Essential

• Experience with Agile/Scrum methodologies.

• Understanding of the software development lifecycle, including discovery, analysis, design, development, testing, deployment, and maintenance.

• Experience creating user stories, acceptance criteria, functional specifications, use cases, process flows, and traceability matrices.

• Experience with backlog refinement, sprint planning, reviews, retrospectives, release planning, and change management.

• Familiarity with defect tracking, test management, user acceptance testing, and release validation.

• Ability to document solution decisions, dependencies, assumptions, risks, and requirements changes.

Preferred

• Experience working on payment implementation, integration, modernization, or transformation programs.

• Familiarity with API lifecycle management, service integration, and event-driven delivery practices.

• Knowledge of payment testing, transaction simulation, reconciliation testing, and operational readiness.

• Experience with project governance, delivery reporting, estimation, and dependency management.

Security Protocols

Essential

• Understanding of payment security, data protection, confidentiality, and secure transaction processing.

• Awareness of authentication, authorization, encryption, tokenization, access controls, and secure data transfer.

• Ability to identify security, privacy, audit, compliance, and operational control requirements.

• Understanding of risks related to payment data, cardholder information, merchant data, and transaction integrity.

Preferred

• Experience defining security requirements for acquiring, issuing, digital payments, or payment integration solutions.

• Familiarity with tokenization, masking, encryption, role-based access control, audit logging, and secrets management.

• Knowledge of payment compliance, fraud controls, dispute management, and transaction monitoring requirements.

• Experience supporting security reviews, control assessments, and operational readiness activities.

Experience Requirements

• Minimum 8+ years of experience in solution analysis, business analysis, payments technology, solution design, or related roles.

• In-depth knowledge of Merchant Acquiring and payment transaction processing.

• Experience with authorization and an overall understanding of POS, ATM, e-commerce, clearing, and settlement processes.

• Understanding of scheme compliance and payment-related operational controls.

• Experience with issuing-side processes or systems is preferred.

• Experience with mobile wallets, contactless payments, tokenization, and other digital payment technologies.

• Experience conducting requirements gathering, analysis, feasibility assessment, process mapping, and functional documentation.

• Experience collaborating with Solution Architects, Product, Business, Operations, Compliance, Development, Testing, and technology teams.

• Experience with Agile/Scrum methodologies and cross-functional delivery environments.

• Proven ability to manage multiple projects or workstreams and prioritize tasks effectively.

• Experience in banking, financial services, payments, merchant services, or other regulated industries is preferred.

• Candidates may also qualify through equivalent practical experience, relevant payment certifications, professional training, or demonstrated delivery of complex payment solutions.

Day-to-Day Activities

• Conduct stakeholder interviews, workshops, process reviews, and requirement discussions related to Merchant Acquiring and digital payment capabilities.

• Analyze payment processes, assess feasibility and impacts, and collaborate with Product, Operations, Compliance, Architecture, Development, and Testing teams.

• Produce requirements documents, functional specifications, user stories, process flows, acceptance criteria, traceability records, and delivery updates.

• Resolve requirement questions, support backlog and release decisions, track risks and dependencies, and escalate issues within established governance.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field; equivalent professional experience may be considered.

• Minimum 8+ years of experience in solution analysis, business analysis, payment technology, or related roles.

• Certifications in payments, Agile/Scrum, business analysis, product management, or solution design are preferred.

• Complete Synechron-required training related to information security, data protection, payment controls, workplace conduct, and responsible technology use.

• Maintain continuous professional development in Merchant Acquiring, digital payments, payment security, Agile delivery, solution design, and industry practices.

Professional Competencies

• Critical thinking, payment process analysis, feasibility assessment, and structured problem-solving.

• Cross-functional collaboration, solution coordination, knowledge sharing, and delivery support.

• Clear communication, stakeholder engagement, facilitation, negotiation, and requirement clarification.

• Adaptability, continuous learning, and effective response to changing business and payment requirements.

• Innovation focused on secure, scalable, customer-centered, efficient, and sustainable payment solutions.

• Effective organization, prioritization, time management, and management of multiple projects or workstreams.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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