Accounts Transaction Processing - Service Delivery Ops Manager - PTP/OTC/RTR
Siegen HR Solutions, Inc. · Manila, NCR, Philippines ·
- Category
- Operations
- Experience
- 5+ years
OVERALL PURPOSE: Collaborate with Delivery teams to evaluate current process, identify opportunities for improvement, drive replication of best practices and recommend roadmap for process transformation.
KEY RESPONSIBILITIES:
- Partner with internal stakeholders to improve client processes and drive value through process optimization
- Conduct process maturity assessments and implement standardization of finance & accounting processes across multiple customers.
- Drive replication of industry best practices and process benchmarking analysis
- Conduct SLA/KPI evaluations and recommend changes
- Participate in/lead special projects as needed
- Demonstrate expert knowledge of finance and accounting processes (Procure to Pay, Record to Report or Order to Cash) and related systems to effectively perform responsibilities
- Act as subject matter expert for team members, peers and/or clients as assigned
- Build relationship with other teams and corporate resources
- Graduate of a relevant course, Business, Finance, Accounting, or Engineering
- Minimum 5 years managerial experience (non-negotiable)
- Experience in process management and transformation
- Extensive BPO experience in managing multiple deals/clients across different industries. Finance and accounting experience and/or accounts payables or controls is required
- Has demonstrated ability to lead technology change (elimination of manual effort, thru system automation)
- Management reporting experience
- Managing measured productivity of team
- Can demonstrate flexibility and agility to changing client needs
- Strong analytical and leadership skills
- Strong communication skills with all levels of employees and management
- Ability to perform special projects as needed in addition to daily responsibilities
- Strong organizational skills
- Flexibility to work straight night shift and overtime; or swing shift.
- Subject matter experts in required domain (PTP, RTR or OTC)
- Should have driven transformation projects and have good understanding of industry best practices
- Should have clarity about process outcomes and their drivers
- Stakeholder management, change management, good articulation and presentation skills
- Should be ready to work as an individual contributor
- Understanding of Sourcing and Procurement functions
- Has experience in transformation or driving process improvement projects