Accounts Receivable Credit Controller

Overview

Contract: Permanent

Location: Hybrid (Head Office: Quorum Business Park, Newcastle upon Tyne)

This is a hybrid working role, so you’ll need to be able to work from our Head Office a minimum of 2 days per week.

Hours per week: 37

Salary: £28,000 - £32,000 depending on experience

About the role

We’re excited to be looking for an Accounts Receivable Credit Controller to join our Finance team.

The Accounts Receivable Credit Controller will support the Accounts Receivable Lead in managing and developing the credit control function.

You’ll have a strong focus on maximising cash collections, minimising bad debt, and ensuring effective management of the sales ledger. The role will also be responsible for maintaining positive and professional relationships with customers while ensuring timely resolution of outstanding balances.

How you’ll make an impact:

• Responsible for maximising cash collection, reduce outstanding debt and bad debt risk, and ensure the sales ledger remains accurate and aligned with KPI targets
• Provide excellent customer service by building strong relationships with internal and external stakeholders, resolving queries promptly, and managing payment plans and credit control activities effectively
• Deliver accurate financial reporting, daily bank reconciliations, credit risk monitoring and effective use of Microsoft Dynamics 365 Business Central.
• Support efficient Accounts Receivable operations, drive process improvements and contribute to NCFE's overall financial performance.
• Promote continuous improvement, support team objectives and contribute to a positive, collaborative workplace culture.

We’d love to hear from you if you offer the following:

• Proven experience in credit control within a complex organisation.
• Experienced user of accounting software and proven ability to adapt to new systems.
• Strong knowledge of debt collection processes and negotiating payment arrangements.
• A good understanding of the legal process of debt collection
• Confident relationship builder with customers and internal stakeholders.
• Excellent organisational skills, with the ability to prioritise workloads and meet deadlines accurately.
• Strong IT skills, including accounting systems, Excel, and Microsoft Office applications.
• Excellent communication, attention to detail, and a positive, proactive approach.

Feeling inspired? Read the full Job Description

What will we offer you in return?

Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Life at NCFE page which covers financial, physical and mental health support, time off and your development.

• Annual leave starting at 25 days and increasing up to 30 days with length of service
• 8 bank holidays and an additional 3 days off during the Christmas closure
• YOU celebration day to celebrate your birthday or another life event
• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing
• Learning and Wellbeing fund of up to £200 per year
• £400 towards any NCFE accredited qualifications per year
• Up to 20 Volunteering hours per year
• Flexible working culture with a hybrid working approach
• Early finish on a Friday at 4:30pm to start your weekend early
• Health cash plan through Westfield to claim towards health costs such as dental and optical
• Tech and Home scheme with savings at Currys and IKEA
• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling
• Pension of up to 9% employer contribution when you contribute 3%
• Death in service payment worth 4 x your salary

In addition to our benefits package, Our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our Colleague Experience Charter and working life at NCFE.

Shape real change with an NCFE career

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.

Want to know more? Take a look at our website https://www.ncfe.org.uk/

How to apply

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Monday 26 October 2026

Interview Date: w/c 6 November 2026

Equality, Diversity and Inclusion (EDI) statement

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.