Accounting Tech II

Department Information

GJB-000154 10/26; Fiscal Services

The faculty and staff at ACC are passionate about student success. All ACC employees participate as educators striving to create an accessible, inclusive environment that promotes success for students, employees, and the surrounding community.

Why Work at ACC?

• Benefits - We offer a competitive benefits package, including: health coverage, retirement, paid time off, flexible spending accounts, life insurance, and more.
• Professional Development - We provide professional development and enrichment opportunities for our staff to help them grow personally and professionally through our Center for Professional Enrichment and Human Resources department.
• Tuition Reimbursement - To help our staff develop their skills, we offer a tuition reimbursement program good for courses taken at any of the Community College System colleges.

Note: Work schedule for this position will be Monday through Friday, with shift times scheduled between 8:00 a.m. and 7:00 p.m. with flexibility to meet departmental needs. This position is subject to video surveillance at all times when within the Cashier's Office or immediate vicinity. The selected candidate will complete annual certification of compliance with cashiering procedures and will be required to acquire working knowledge of and the ability to utilize Banner via training provided subsequent to hire.

Description of Job

This full-time position is located in the Cashier's Office at the Littleton Campus. The position utilizes excellent customer service skills on a daily basis while interacting with students and staff in accepting payments and deposits at the Cashier window.

Primary duties and responsibilities include:

Cashiering and Customer Service

• Serve as the primary face-to-face contact for Student Financial Services, providing professional communication and account navigation assistance
• Process payments for tuition, fees, and miscellaneous charges with high accuracy and timeliness
• Assist students with delinquent accounts, payment plans, financial aid questions, and refund options
• Research student accounts and financial aid entries to address inquiries
• Balance and close cash drawers daily, preparing and verifying batches and deposits in compliance with cash-handling procedures
• Reconcile and deposit daily revenue following established cash-handling procedures
• Support scheduled office coverage, including extended hours during peak periods

Inter-Departmental Coordination

• Manage current and delinquent accounts for campus partners, including the Library and Math Department
• Serve as the primary point of contact for campus partners regarding overdue charges and unusual situations
• Post charges and payments, place holds, and maintain records for library and calculator fees
• Maintain spreadsheets to track charges, payments, and delinquent accounts
• Review and process interdepartmental cash transmittals and serve as the primary contact for departments submitting funds
• Reconcile RTD bus pass and ticket sales and process graduation applications
• Forward delinquent accounts to collections and post received payments
• Provide delinquent account information to collections specialists

Account Analysis and Systems Management

• Research student accounts and financial aid data to explain costs, timelines, disbursements, drops, and available options
• Utilize refund and payment plan systems to educate students on refund options, address requirements, payment schedules, and system navigation
• Process EFT payments, returned mail, and 1098-T statements
• Post bookstore charges and reconcile e-payment reports
• Research and resolve NSF transactions, including notifications, holds, and collections
• Post and reconcile RTD bus pass and ticket sales
• Maintain tracking logs and utilize scanning software
• Write, update, and maintain clear operational procedures for cashiering and interdepartmental processes
• Refer students to Financial Aid when appropriate

Communication and Team Support

• Serve as the primary contact for the Student Financial Services Cashier staff by managing the phone line and email account
• Ensure all messages are returned as quickly as possible and by the end of the business day
• Provide comprehensive support to the team, including cross-training on Tech II processes
• Assist with analyzing errors and making corrections as needed
• Cover for absences and provide structure within the office to accomplish workload
• Back up other Student Financial Services positions as required
• Provide assistance to the Accounting Tech III with complex third-party billing and collections processes
• Participate in ongoing training and staff development to maintain current knowledge of office systems and professional best practices
• Perform other duties as assigned to support departmental goals

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H8B2XX Accounting Technician II

Minimum Qualifications:

Experience Only:

Two (2) years of technical accounting experience or bookkeeping performed as the primary function of the job. Daily interaction with students, faculty and staff requires that this position have strong interpersonal, communication and organizational skills. Candidate must have experience providing customer service and interfacing with a variety of people from many levels within an organization and community. Effective verbal and written communication skills are necessary for success in this position. Successful candidate must have the ability to remain calm under stressful situations. A resume and cover letter are required, along with the completed employment application. Do not use "see resume" statements in application. Your application must be completed in detail, showing relevant experience in order to be considered. Part time experience will be prorated.

Or

Education and Experience:
Two years (60 semester hours) of college, university or non-correspondence business school from an accredited institution in Accounting or Finance may substitute for the technical accounting experience as listed above. You must submit a copy of your unofficial transcripts with your application by the closing date in order to be considered. Please redact your age-related information on your transcript.

Highly Desirable: Associate's degree or higher in Accounting. Experience working with Banner or similar system, especially in the Student and/or Accounts Receivable modules. Recent experience utilizing computer spreadsheets such as Microsoft Excel. Relevant State Service listed and considered. Understand and determine appropriate rules and regulations from various sources. Attention to detail. Ability to handle multiple tasks. Proficiency utilizing a keyboard and 10-key adding machine with speed and accuracy.

Conditions of Employment: Must submit to and successfully complete a pre-employment background check as a condition of hire. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from consideration for this position. Should your background check reveal any charges and convictions, it is your responsibility to provide ACC Office of Human Resources with an official disposition of the charges. Successful candidate must be willing to work before or after normal business hours if requested and overtime as needed. Arapahoe Community College gives employees compensatory time in lieu of cash payment for any overtime hours worked and is a condition of employment. Surveillance cameras are used in the Cashier's Office.

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: [email protected]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at .

Supplemental Information

This post may be used to fill one or more similar positions in the future.

ACC recognizes the importance of a workforce that is reflective of our diverse student community. As such, we are interested in selecting the best candidate from a diverse applicant pool.

Important Note To Applicants: Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinary terminated or resigned in lieu of termination, must disclose this information on your completed application.

Comparative Analysis Process: Your employment application will be used to rate your training and experience and to determine your rank among the candidates for this position. Other forms of testing may include eSkill, oral board, written, etc. subject to change based on number of qualified applicants. It is, therefore, very important to fill out the application completely and to give a detailed description of your education and work experience. Your application and attachments should address the described duties, minimum, and preferred qualifications. Be sure your application specifically addresses the requirements as listed in the Minimum Requirements section and that all required documents are included in the application packet (e.g. application, transcripts, licensure, supplemental questionnaire, etc.). Failure to include the required information by the application deadline will result in your rejection from consideration of the position.

Americans with Disabilities Act (ADA) Accommodations: Arapahoe Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Angela Johnson, [email protected], 303.797.5715.

Pregnant Worker’s Fairness Act: The Pregnant Worker’s Fairness Act allows applicants to request a reasonable accommodation for known limitations related to pregnancy, childbirth, or related medical conditions. If you require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Angela Johnson, [email protected], 303-797-5715.

Equal Opportunity Employer: The Colorado Community College System believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive. In all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, creed, ancestry, national origin, marital status, genetic information, military status, or any other protected status in accordance with applicable law. Our Accommodations and Non-Discrimination policies, plus other helpful information, can be found publicly at arapahoe.edu/legal.

Address Confidentiality Program: If you are covered by the Address Confidentiality Program as provided by Colorado Revised Statute (CRS) 24-21-201 through 24-21-214, please notify the Human Resources office or analyst listed on this announcement so that you are provided the appropriate time extension for notifications provided by U.S. Mail. The extension allowed under this program applies only to U.S. Mail notifications that include a deadline of 10 days or less.

For information regarding Arapahoe Community College Security, including crime statistics for the campus and surrounding area, please see the ACC Campus Police website under “Campus Safety”: For a hard copy report, please contact the ACC Campus Police Department at 303.797.5800, [email protected], or Room M2600 at 5900 South Santa Fe Drive, Littleton, Colorado 80120

FOR CURRENT OR FORMER EMPLOYEES OF THE STATE OF COLORADO:
Per the requirements of the Step Pay Program implemented on July 1, 2024, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series as of June 30. All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately.