Account Manager

Manage large Enterprise accounts for Wolken Software.

Own and grow a portfolio of enterprise accounts, serving as the primary point of contact and trusted advisor for C-suite and senior stakeholders

Drive revenue expansion through upsells, cross-sells, and renewals by deeply understanding each client's business goals and mapping them to product capabilities

Conduct executive business reviews (EBRs) on a quarterly basis to align on ROI, product adoption, and strategic roadmap fit

Monitor customer health metrics (usage, engagement, NPS) and proactively address risks to reduce churn before renewal windows

Build and maintain multi-threaded relationships across the client org — champion, economic buyer, IT, and procurement — to avoid single points of failure

Act as the voice of the customer internally — surfacing product gaps, feature requests, and competitive intel to product and engineering teams