Account Manager

The opportunity:

The Account Manager is the day-to-day owner of one or more client accounts. The role builds strong, trust-based client relationships, drives the smooth delivery of creative projects from brief to launch, and protects both the quality of the work and the financial health of the account. The Account Manager partners closely with creative, strategy, production and finance colleagues, and acts as the agency's most visible face to mid-level client stakeholders.

What you’ll be doing:

• Build strong, trust-based relationships with day-to-day client stakeholders and agency colleagues
• Become the knowledge keeper and promoter for the client's business, brand and category
• Understand client needs, identify new business opportunities within the existing portfolio, and proactively bring agency thinking to the client
• Provide superior customer service and ensure client satisfaction across every interaction
• Develop and implement plans to manage and grow assigned accounts
• Work with the creative, strategy and production teams to ensure work progresses through the agency as planned and on time; initiate changes or improvements when needed
• Accurately scope and schedule creative and production projects across multiple channels
• Present and sell creative ideas and production estimates to clients; defend creative ambition with confidence
• Understand the big-picture finances of assigned accounts — income, profit, scope and contract
• Manage estimates, billing and cost control to protect account profitability
• Identify and act on opportunities to grow revenue and deliver added value to clients
• Communicate and coordinate with internal teams to deliver integrated solutions on time and on budget
• Support and guide Junior Account Managers and interns; share knowledge and act as a role model
• Stay current on trends in media, communications and technology, and embrace new creative opportunities as they emerge
• Using the Timesheet logging system to report worklogs and project status
• Proactively take part and clearly communicate through the full project lifecycles

What we want from you:

• 3–5 years of account management experience in a creative or advertising agency
• Ability to thrive in a complex stakeholder management environment and comfortable juggling multiple workstreams while adapting to shifting client needs
• Experience contributing to strong creative campaign work and partnering with large, cross-functional teams
• Ability to accurately scope and schedule complex creative and production projects
• Proven organisational and planning skills — must be precise and detail-oriented
• Proactive approach to developments in media and communications channels and the imagination to embrace new creative opportunities
• Strong presentation skills and excellent verbal and written communication skills in English and Hungarian
• Sound understanding of agency financials — estimates, profitability, billing
• Confident user of project management, productivity and emerging AI tools that support agency work
• BA/BS degree in marketing, communication, business or closely related areas

In return, this is what you can expect from us:

• Private health insurance package (for employees working with us for a year and more)
• International and in-house training possibilities
• Education budget to suit your own development
• International projects
• Diverse teams (in 2023 our office has the 'Most diverse Company' special award in the Loveable Workplace competition)

And there's more:

• Kid and dog friendly office
• Annual team building days and many fun events
• Award-winning and well-equipped office

How we use AI in the recruitment process:

To ensure more focused and engaging conversations, we leverage AI in our recruitment process exclusively for secure, objective note-taking, never for evaluative judgments. This allows our team to be fully present with you. You are always welcome to request a transcript of these notes or opt out of this feature at any time. Opting out will not impact the outcome of the interview process

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.