Account Manager

About you

You are a highly accountable professional who excels at self-management and takes full ownership of your work. With natural empathy and diplomacy, you seamlessly bridge the gap between technical teams and business clients. You leverage strong negotiation and people skills to align business goals, manage expectations, and foster trust.

About the position

We are seeking a proactive Account Manager to ensure the operational success of our outstaff software development projects. As the crucial link between internal teams and clients, you will drive day-to-day operations, optimize team performance, and nurture long-term relationships. You will play a pivotal role in maintaining high client satisfaction while proactively identifying opportunities for account growth and service expansion.

Your area of responsibility

• Partnership & Retention: Serve as the main point of contact for clients, acting as their advocate within the company while protecting business interests. Build trust, maintain long-term relationships, and ensure high client satisfaction.
• Account Growth & Upselling: Proactively identify growth opportunities, team expansion needs, and offer additional services to increase account profitability.
• Contract & Rate Management: Initiate rate reviews, discuss commercial terms, manage contract milestone dates, and align changes with both clients and internal stakeholders.
• Onboarding & Offboarding: Lead the integration of new team members on client projects (create Introduction Letters, facilitate initial kick-off meetings, set up communication protocols, and introduce processes).
• Performance Monitoring: Oversee team performance, track probation period outcomes, organize regular feedback loops, and conduct periodic 1-on-1s to maintain high engagement and spot risks early.
• Operational Management: Manage time-off approvals with clients according to company procedures.
• Recruitment Collaboration: Partner with the Recruitment and Sales teams to initiate new hiring requests. Fill out detailed vacancy checklists, review candidates, organize client interviews, and manage the selection process.
• Proactive Monitoring: Monitor project health and team atmosphere to anticipate potential risks, communication bottlenecks, or client dissatisfaction.
• Issue Resolution: Gracefully resolve critical issues, handle non-passing probation scenarios, and navigate client challenges to protect the company’s reputation and retain key accounts.

Skills and requirements

• 5+ years of experience as an Account Manager, Project Coordinator, or Client Operations Lead in an IT service/product environment.
• Solid project management skills, with the ability to handle multiple clients and tasks simultaneously.
• Practical experience managing client onboarding/offboarding and resolving issues with a structured, problem-solving approach.
• Proven ability to identify upselling opportunities and nurture long-term client relationships.
• Proficiency in maintaining project documentation, time tracking, basic financial reporting, and contract workflows.
• Flawless verbal and written communication skills.
• Systemic thinker with high stress resistance, able to maintain composure and clarity in fast-paced situations.
• English: Advanced (C1) or higher.

Will be a plus

• Experience working with clients or teams in the Israeli market.