Account Manager

THE MISSION

We are looking for a motivated Account Manager to create long-term, trusting relationships with our merchant partners in Italy. The Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively driving growth through product upselling and the cross-selling of additional services. Additionally, the Account Manager will be responsible for collecting, analyzing, preparing, and reporting key data points.

Key Responsibilities:

• Retain and grow your portfolio by leading sales calls, business reviews, and recurring check-ins with the purpose to increase the current Total Transaction Volume and Revenue generated by the assigned Merchants Portfolio;
• Maximize account value by systematically identifying opportunities for product upselling and the cross-selling of Scalapay’s ecosystem of services;
• Lead cross-functional projects end-to-end (merchant launches, POCs, new channel and product activations), owning planning, timelines and milestones, aligning internal stakeholders and merchant teams, and proactively flagging risks and blockers to keep delivery on track;
• Manage the Go-Live of your assigned portfolio, assisting the sales team in reducing time-to-market and negotiating the best setting with the merchant;
• Optimize integration and collaboration to achieve maximum penetration with all your assigned portfolio, by enabling Scalapay for the full customer base and making us the most appealing option;
• Provide consultancy to our merchants on how to optimize revenue and marketing, leveraging Scalapay Value Proposition and your knowledge;
• Manage co-marketing activities with your merchants to attract the Scalapay’s customer audience to increase revenue, collaborating with our internal Affiliate and Marketing team;
• Use data analysis to spot business opportunities and presenting custom sales presentations with relevant findings and research;
• Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improve our sales conversion;
• Test new approaches to increase Total Transaction Volume and Revenue and provide weekly forecast to your manager;
• Be an advocate for your merchants with internal stakeholders with the goal of improving our business model, integrations, products and services;
• Meet your merchants face-to-face regularly via on-site visits, fairs, events, and other field activities (traveling time will account for at least 30% of the role);

Minimum Qualifications:

• Strong business acumen;
• Prior experience in retail or travel is a definite asset;
• Proven ability to grow partnerships;
• Proven experience in upselling and cross selling to maximize Merchants portfolios Total Transaction Volume;
• Excellent communication skills; proactive, organized and data-driven profile;
• Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines;
• Proficiency in Italian (C1-C2), and English (B2+) is a must;
• If you speak MEDDIC, it’s a plus;
• 2/3 years experience in account management and/or business consultant.

Hiring process

1. An initial chat with our Talent team;
2. An interview with the Hiring Manager to deep dive into your experiences and better understand your motivation;
3. A case study to test your hard skills, that will be debriefed with the Hiring Manager and VP Growth;
4. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.

Compensation will be determined based on skills, experience, and qualifications.
Expected gross annual base salary: EUR 35,000 - 40,000, plus variable compensation of EUR 10,000 - 15,000 based on performance.