Account Manager (Military Coordinator)

Farsight Vision develops AI-powered geospatial intelligence solutions for defence and security operations. The platform transforms raw aerial and sensor data into real-time 3D environments, actionable analytics, and AI-assisted operational scenarios, enabling enhanced situational awareness, mission planning, and faster decision-making for both human operators and autonomous systems. We operate at the intersection of geospatial data, computer vision, and defense operations – and if that interests you, read on.

We are looking for an Account Manager to own the full relationship between our product and the military units that use it – from the first inbound request to years of renewed, expanding use. This is not a role for someone who manages accounts from a spreadsheet. You will be in the field, in command posts, building the kind of trust that gets a unit to actually pick up the phone when something's wrong instead of quietly churning.

Requirements:

• 2+ years in Account Management, Customer Success, or Client Relations (flexible for less, if you have real cases and strong motivation to make up for it).
• Solid understanding of the B2B sales and client-success cycle: lead, demo, contract, onboarding, renewal.
• Strong written and verbal communication – able to explain complex things simply and, just as important, able to listen.
• Proactive by default: you see what needs to happen and do it, without being told twice.
• Able to run multiple accounts and competing priorities at once without letting quality slip.
• Willing to travel across Ukraine and work outside standard hours when the situation calls for it – if motivation to support the Defense Forces is real, it shows up here, not just in the interview
• Basic working experience with CRM tools, commercial proposals, and contracts

Responsibilities:

• Own the full client lifecycle for assigned units: inbound request → product demo → contract signed → onboarding → active use → expanded use → license renewal
• Visit assigned units in the field one to two times a month, building direct relationships with the people who actually use the product, not just the people who signed for it
• Own account health end-to-end – track engagement, catch risk signals early, and escalate before a renewal is in danger, not after
• Draft commercial proposals and contracts, and keep account documentation current in the CRM
• Run onboarding for new units and train users hands-on until the product is actually part of how they work
• Turn field feedback into structured input for product and R&D – conclusions, not raw complaints, so the same lesson doesn't get relearned from scratch every quarter
• Represent Farsight Vision at defense-tech events and industry gatherings

Would be a plus:

• Experience with technical or complex B2B products
• Experience in defense/miltech
• Understanding of the structure of Ukraine's Defense Forces, or prior experience working with military units or volunteer organizations
• Experience with defense-tech procurement, export controls, or military testing/certification processes
• English is not a hard requirement for this role, though comfort reading internal materials in English is a plus

Security Eligibility
Our products are actively used by the Armed Forces in live operations. As an Estonian-Ukrainian defence technology company handling sensitive operational data, we have a responsibility – legal, ethical, and practical – to ensure the integrity of everyone on our team.

All candidates must be able to confirm the following:

• Neither you nor your close relatives (parents, spouse, siblings, children) reside in Russia, Belarus, or temporarily occupied Ukrainian territories
• You have no regular personal, financial, business, or professional contact with individuals in those territories
• You consent to a deeper security verification if the process advances to later stages

If any of the above criteria are not met, please do not proceed with your application

Why Farsight Vision
We are a startup operating under real-world conditions – our product is in active deployment, and the pace reflects that. This role runs on judgment, not a script-only: you will often walk into a unit with limited context and have to figure out, on the spot, what they actually need – common sense and comfort with ambiguity matter more here than process. We do not have room for people who treat a stalled account as someone else's problem to escalate and forget: we are looking for someone who owns the outcome and finds the solution.
Flexible working hours. Paid vacation and sick leave. Direct access to founders and leadership.