Account Manager

Account Managers are responsible for driving annual renewal bookings with upsell potential along with quarter over quarter payment volume growth.

Interopay is hiring for an additional member of our Account Management team.

We are seeking an experienced SaaS Account Manager to join our well-established Accounts Payable Automation company. The AM will be responsible for managing a portfolio of enterprise-level customers, driving revenue growth, and ensuring customer satisfaction through the effective use of our products and services. The ideal candidate will have a strong track record of managing complex customer and partner relationships, a deep understanding of SaaS business models, and a passion for delivering exceptional customer experiences.

Responsibilities

• Serve as the primary point of contact for a portfolio of enterprise-level customers, building strong relationships and ensuring customer satisfaction
• Collaborate with cross-functional teams, including sales, product, and support, to deliver a seamless customer experience
• Develop and manage relationships within Fortune-50 partner to maximize joint opportunities
• Develop and execute account plans that align with customer goals and objectives, and drive revenue growth
• Proactively identify and address customer needs, and develop strategies to drive customer satisfaction and retention
• Conduct regular business reviews with customers to understand their goals and needs, and identify opportunities for upselling or cross-selling
• Work closely with internal teams to identify and resolve customer issues or concerns, and ensure timely resolution of support tickets
• Continuously monitor industry trends and customer feedback to identify opportunities for improving our products and services

KPI's

• Manage a rolling pipeline of 350 existing customers to ensure their successful renewal increasing ACV incrementally by upselling additional software add-ons
• Exceed Annual Renewal Bookings of $560,000
• Exceed Annualized Customer Card Spend of $425,000,000

Qualifications

• Bachelor's degree
• 5+ years of experience in account management, sales, or a related field, preferably in a SaaS environment
• Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Demonstrated ability to manage complex customer relationships and drive revenue growth
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and effectively
• Knowledge of SaaS business models and industry trends
• Experience with CRM software, such as Salesforce or Pipedrive, and customer support tools such as Zendesk or Freshdesk

We offer competitive salary package, uncapped commission with accelerator, and excellent benefits. Interopay offers full medical, dental, vision benefits along with a 6% 401k match. If you are a results-driven sales professional with a passion for fintech SaaS solutions, we encourage you to apply for this exciting opportunity.