Account Manager

Purpose of the Job

The Account Manager will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. The Account Manager will be responsible for delivering exceptional client service through excellent customer service and product delivery. The Account Manager will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.

With regard to matters relating to print, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further. The Account manager is required to negotiate costings and timescales for each job and selecting the most appropriate supplier.

Key Responsibilities

Provide technical input and advice on print projects as required in a fast-paced environment
Take briefs from the client including full specification information and deadline dates and manage from start to finish with attention to detail
Suggest alternative options and innovation where possible
Produce detailed specifications for internal and external clients based on client knowledge
Brief suppliers on client requirements
Deliver a high level of customer service
Monitor projects to ensure they are delivered to specification and on time
Ensure activity is recorded using the designated company tools
Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments
Implement new methods and procedures as required from direct line management or Account Director
Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
Ensure invoicing procedures are followed
Able to attend meetings as required
Work with Account Director to identify new business opportunities
Ensure profit is maximized through analysis of performance
Deliver services to meet and exceed contracted SLA’s
Manage and monitor objectives to meet key business drivers
Ensure compliance with Regulatory and Company policies
Measure customer satisfaction and take appropriate action

Knowledge, Skills + Experience

Numerate with a strong commercial understanding
Ability to manage multiple projects simultaneously
Strong time management and prioritization skills
Able to work under pressure and to tight deadlines
Has a high level of technical print knowledge with detailed understanding of different techniques
Experienced and confident with press passing
Is professional, courteous and calm under pressure
Has a project management mind-set
Process driven, with an eye to sales and business development
Approachable and confident to offer advice in meetings
Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
Knowledge of Microsoft office is preferred but not essential
Experience in trouble shooting unexpected project issues and implementing preventative measures is preferred

Experience in a client facing role is essential
Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred
POS production and general operational print experience
Experience of end to end campaign and stock management
Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
Previous experience working in print/ print management/ print buying/ marketing print procurement essential

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