Account Manager

Serve as a business partner to enterprise customers pursuing blockchain initiatives, supporting infrastructure implementation, customer success, account management, and expansion sales.

Responsibilities

• Build, maintain, and expand long-term customer relationships.
• Identify customer needs and propose additional features and services through upselling and cross-selling.
• Manage contract renewals, prepare quotations, and negotiate terms.
• Manage implementation projects, coordinate schedules, and run regular meetings.
• Respond to technical and business inquiries and troubleshoot issues with development teams.
• Monitor product usage and propose solutions and support for customer challenges.
• Collect customer and market feedback and share it with product managers and engineers.

Requirements

• At least 1 year of corporate sales or customer success experience at an IT company, SaaS company, or startup.
• Experience involving internal and external stakeholders, including engineers, in project delivery or problem-solving.
• Strong interest in blockchain technology; prior practical blockchain experience is not required.
• Experience proposing intangible products or supporting implementation is preferred.
• Experience with SaaS or cloud-service implementation and delivery is preferred.
• Experience coordinating technical troubleshooting with engineers or product managers is preferred.
• Startup experience and sales or negotiation experience with financial institutions or SIers are preferred.

Benefits

• Social insurance and labor insurance.
• Regular health checkups.
• Flexible working hours.
• Shuffle lunch program.
• Book purchase subsidy.
• Two-day weekend schedule.
• Public holidays.
• Year-end and New Year holidays.
• Paid leave.
• Marriage leave.
• Special childbirth leave.
• Bereavement leave.
• Remote work option.